About the Bike Reviews Summary

Customer Service

Pros:

• "The staff however, are welcoming, knowledgeable and thorough without the Rapha dismissiveness that’s all too common these days."
• "Stuart was great, he helped me to make my bike road worthy after cycling by for some air."
• "Edward was super helpful and extremely polite and knowledgeable on a Sunday night fixing a puncture- thank you!"
• "The owner Dan couldn't be more helpful."
• "Really helpful staff, got my back back sooner than expected too."
• "The friendliest staff ever! Very professional, they definitely know what they are doing."
• "The staff were super friendly and helpful when I got my bike fixed from them."

Cons:

• "Incompetent and careless, they got a trainee or whatever to fix my puncture."
• "I responded this wasn't giving me much faith in their service to no effect."
• "Rude, aggressive and incompetent staff!"
• "Also it is not particularly nice always being treated like a necessary inconvenience, that is to say 'customer', by the impatient director who is front of house."
• "Owner very rude, as it is confirmed in other reviews."
• "Really disappointing. Staff were rude and lacked basic knowledge to diagnose and fix a simple gear issue."
• "Unfortunately, staff is quite unbalanced in the shop. Some are really polite and are ready to assist you, and others just want you out of there as soon as possible."

Quality of Repairs

Pros:

• "Booked in for a full service, which was completed on the same day."
• "Very quick repair (ready next day), very affordable price and friendly staff."
• "They've also done a very thorough, careful job as well as a clean-up that I wasn't expecting!"
• "Great service. Instead of changing my chain (that I suggested) they shortened it and charged me a fraction of a price for the rest a new change."
• "Straightened the frame and replaced quite a few parts on my knackered old bike and it now rides like brand new."
• "Cables & braking feels amazing. (as they should considering they're new) Rear wheel trued & re spoked."
• "They restored a bike of mine 6 years ago and I was amazed how well it turned out."

Cons:

• "Worst bike experience/service I've ever had, if you are thinking about using this shop I would recommend against and use somewhere else.. id go as far as to say they are dishonest"
• "Wheel was not put back on properly as my chain got stuck minutes after leaving the shop."
• "You replaced mudguards on a friend's bike (for £60). She's taken the bike out of storage for summer and realised that the mudguards are so small they are rubbing on the wheel itself."
• "Only realised once paying and leaving, hopping on my bike that one of my pedal got broken... Still functioning just a bit frustrating getting something fixed against some damages."
• "Got the tire replaced, wheel fell off at the lights; chain snapped after having cog thing replaced."
• "Retuned with the gears no better, and bunny hopping along the road with brakes and spokes not properly adjusted. £54 lighter."
• "When she got it back home I found that the brakes - the BRAKES - were dangerously badly adjusted."

Value for Money

Pros:

• "Very helpful, they gave my bike such a good service that it felt like new when I got back on it."
• "This was brilliant service, fast, knowledgeable and reasonably priced, I will definitely be going back!"
• "Shopped around but About the Bike were competitive for the costs of the parts and labour."
• "They always go the extra mile to make sure you leave not only with a working bike, but with some money in your pocket."
• "Good, honest, straightforward repairs and parts when I want them."
• "The service is so good and reasonably priced."
• "Amazing service. 13 quid to for a new brake cable and labour is pretty good anyway."