KFC Coalville - Thornborough Road Reviews Summary

Customer Service

Pros:

• "The store manager is such a lovely person. Thank you for such a lovely service."
• "The staff service is amazing. Normally lucky if you get any acknowledgement elsewhere but the staff here are polite and on the next level."
• "Staff at ordering are polite, some seem very young, but they are all polite."
• "Staff were friendly and looked happy."
• "Nice food, excellent quick service and the staff was very helpful and super friendly!"
• "Staff are exceptional."
• "Excellent excellent excellent. Food is great and staff are even better."

Cons:

• "Front of house was disgusting...most customers clearing away previous customers food.. Urggh...the bins were overflowing."
• "Slow rubbish service waiting in the drive through queue for half an hour."
• "Server on the front counter at approximately 7:15-7:30pm was rude and uninterested in serving customers."
• "Server was clearly new, manager was asked to help and spoke to the server like dog muck on her shoe."
• "The staff clearly didn't want to be at work, messing around in full view if the customers."
• "Staff to be polite are useless ..management is in dire need of training."
• "Staff member unbelievably lethargic and unsmiling."

Food Quality

Pros:

• "The best tasting KFC I have had in a long while."
• "Food compared to other KFC’s I’ve visited. It’s as good as you can expect."
• "Food standards are generally good."
• "The chicken was well cooked & up-to-the-mark."
• "Food was good and nice and warm/freshly prepared without the long wait usually expected at KFC."
• "the chicken was juicy"
• "Food was really good"

Cons:

• "Chicken tower taken back as chicken was hard and even tasted reheated."
• "The food was hot but not drained of oil."
• "The greasiest, and oiliest slimiest food ever."
• "Some of the chicken was fine, but other pieces were too dry to eat."
• "The variety bucket was awful. It was Luke warm, chicken was really dry."
• "The chicken had clearly spent the day being heated up and wasn’t very fresh at all and the chips were cold."
• "Food was over held quality was not good dry crispy wings and chicken."

Cleanliness

Pros:

• "Clean and tidy and ample parking available."
• "The restaurant was clean, sanitizer was available & the toilets were fine."
• "Pretty clean only a few messy tables."
• "Apart from that, the premises did seem quite clean and the car park is relatively big with plenty of spaces."
• "Cleanliness also at greatest standards comparative with other places in town."
• "Usually KFC locations are dirty with rubbish on the floors and tables, this one is cleaner than most probably because there is not much foot traffic for teens to get to it."

Cons:

• "Front of house was disgusting...most customers clearing away previous customers food.. Urggh...the bins were overflowing."
• "The floor was covered in litter."
• "Dirty toilets tables dirty even when only two customers in."
• "Toilets are really bad and smell terrible."
• "The amount of litter outside the entrance was unbelievable."
• "Very slippy floor on entering and you could see footprints all over the floor in the greasy residue."
• "Poor cleanliness. Staff are smoking outside with their aprons on."

Order Accuracy

Pros:

• "We ordered a wicked variety bucket 6 piece and got 8 mini fillets free of charge."
• "Ended up with a mix and match burger which isnt on the menu but is still KFC so went away happy."

Cons:

• "I placed an order through just eat did not receive full order."
• "Every other time I come to this place they miss something off the order."
• "Ordered food for delivery after waiting over 1 hour the order was missing sides and drinks."
• "Once home not all of my order was in the bag (not the first time this has happened)."
• "Used the drive through asked to wait after placing my order. But when I got home was not happy to find no popcorn chicken had been put in my trilogy box meal."
• "ALL our chicken was pink in the middle."
• "You'll probably get your order partially wrong and be charged too much for chicken that's usually too dry."

Service Speed

Pros:

• "Food was good and nice and warm/freshly prepared without the long wait usually expected at KFC."
• "Nice food, excellent quick service and the staff was very helpful and super friendly!"
• "This is the best KFC we've ever been to. It's quick, and reliable."

Cons:

• "Slow rubbish service waiting in the drive through queue for half an hour."
• "Just visited there, for the first time..........waited 18 mins to be served, and as there were still 2 people in front of me, walked out and went over the road to McDonalds.........I doubt I will be visiting a 2nd time...Just don't deserve the business."
• "Shocking service every time, so slow."
• "The worst kfc I have used and last, restaurant very hot no air con or windows open."
• "The slowest fast food chain ever. Useless in every capacify."
• "Poor excuse of a fast food restaurant was waiting for over 20 minutes to order then another 20 minutes to receive the food."
• "The world's slowest drive-through!"