Tomassi's Reviews Summary

Food Quality

Pros:

• "Ice creams are of course fabulous, and my seafood salad was excellent too."
• "Food arrived quickly and was freshly cooked, hot and tasty."
• "The food is excellent. Highly recommended this place."
• "The desserts were probably the only saving grace, very nice and surprisingly the cream tasted fresh."
• "The potatoes...are the tastiest potatoes I’ve ever tasted, so soft, so buttery, yet they don’t fall apart!"
• "The perfectly cooked steak can’t be faulted."
• "The food is fresh, plentiful, well presented and very tasty!"

Cons:

• "Very disappointed with this restaurant...Totally disgraceful you should be ashamed, I will keep well away from this place."
• "Salmon straight from the freezer, not seasoned, watery."
• "Utterly disappointed and embarrassed by the quality of the food and its presentation."
• "Food was not very tasty and for the price, expected a lot more."
• "What I got was a burger that tasted like a frozen cheap supermarket burger, with cheap supermarket cheese and oven chips."
• "Food quite bland and well suited for older people."
• "The food was disappointing. I had fish and chips, fish okay chips seemed like they had been warmed over and over not fresh."

Service

Pros:

• "Excels in superb service, fantastic menus, lovely surroundings and perfect for all occasions."
• "Staff are very friendly and efficient."
• "Great service, good variety of dishes to choose from and extremely helpful and friendly staff."
• "Waitress was very attentive and welcoming."
• "Service was pleasant enough and the food is decent."
• "The staff here did everything right, it’s a pleasant and friendly atmosphere."
• "Had great service each time..staff very friendly and helpful."

Cons:

• "Then when I made the waitress aware of my nut allergy I was told that they do not like serving people with severe nut allergies."
• "The customer service however was rude. Being rushed off our table and told our table was booked for someone else at 2pm."
• "After a short wait we were shown to a table and then ignored."
• "This waitress was very rude and making her and us feel really embarrassed."
• "Service is poor waiting 45 mins for food is not good."
• "The waitress Anna was miserable and not at all helpful."
• "Terrible waitress service especially the blonde haired lady she was rude and snapped at 3 of my cousins."

Value

Pros:

• "Prices are reasonable for the ample portions."
• "We had a lovely meal which was very reasonably priced."
• "Food was good for value."
• "Great value and worth a visit."
• "And all of this is VERY CHEAP!"
• "Decent portion sizes and very keenly priced."
• "Good, excellently cooked old fashioned food at a reasonable price."

Cons:

• "Food was not very tasty and for the price, expected a lot more."
• "Well overpriced, don't bother."
• "Nine (!) pounds and you don't even get a slice of bread or cup of tea."
• "Drinks were good too, but a little expensive at £3.25 for a juice."
• "The food was terrible. Fish was supposed to come grilled but instead it was soaked in oil. Skate was also full of butter. No seasoning at all."
• "Very disappointing, food was tepid and uniformly orange regardless of what dish it was supposed to be!"
• "Rude staff, disgusting food, and well overpriced, don't bother."

Cleanliness

Pros:

• "The place is really clean and the staff are wonderful."
• "Spotlessly clean, attentive service, good sized portioned well made food."
• "Clean and airy cafe."
• "Quite old fashioned inside but this is not really a problem as the whole premises is spotlessly clean."
• "Facilities are clean and accessible for everyone."
• "Very clean and fresh flowers on the tables."
• "Kept clean and tidy."

Cons:

• "Toilets disgusting. Floors wet etc. Very tired looking."
• "Unfortunately later on that night me and my partner ended up ill from what I would only put down to cross contamination and we still are not right now."
• "The only thing that I felt let you down was your toilets bit smelling not checked and unisex."
• "I went to that place yesterday with 4 other persons and got disappointed as the table was not properly cleaned to start with."

Atmosphere

Pros:

• "The atmosphere is always very good."
• "A large and very pleasant restaurant/cafe which has been popular for many years."
• "Lovely environment, top marks."
• "Friendly warm service in a bright and airy Southend Eatery."
• "Lovely decor, relaxed atmosphere with well spaced tables, comfortable and very friendly waiting staff."
• "Atmosphere is lovely, staff are very friendly."
• "Beautiful setting, friendly staff, incredibly tasty food!"

Cons:

• "Despite three waiting staff, priority was given to cleaning displays and tables despite not being busy."
• "Service is poor waiting 45 mins for food is not good."
• "Place is very dated and could do with a revamp."
• "Once the Shining Gem of restaurants in Southend. Sadly no longer in its prime. Decor and service is dated."
• "The food however, the one thing you come for. Summary: Outdated and bland food."