Nando's Wednesbury - Junction 9 Reviews Summary

Cleanliness

Pros:

• "The toilets looked clean and fresh."
• "The place was clean, staff was helpful."
• "Everything inside the restaurant was spotless."
• "The toilets were exceptionally clean."
• "Seemed very clean and toilets were modern with touch free flush taps and Dyson hand dryers."

Cons:

• "The place was extremely dirty, with filthy and unsanitary cutlery."
• "Cleanliness was non-existent and had to clean the table myself."
• "The tables were sticky and unclean!"
• "Restaurant itself was very dirty. I had to clean my own cutlery."
• "Absolutely disgusting, stick to the floor and tables."
• "Cleaning of the tables was awful that I had to do it myself."

Customer Service

Pros:

• "The waiters and waitresses are some of the friendliest and polite people you'll meet."
• "Staff couldn’t do enough for us it was essentially table service."
• "Lee greeted us at the door with a smile and showed us to our table."
• "Great service! Server came to check that we'd had our starter."
• "Good service. We went on a Monday evening and ordered a large meal for 7 people. The food came swiftly."

Cons:

• "The app was also not working despite it being advertised throughout the restaurant."
• "Might also be worth teaching the male staff not to stare and point at female customers."
• "I had a issue regarding garlic bread with cheese, I spoke to the manager Cloey. I am very dissatisfied with the way she handled my complaint."
• "Manager clueless. Took over an hour for 6 plates to come out. All at staggered times."
• "By the time I sat down my food was presented to me. Not sure if this is good or bad."

Food Quality

Pros:

• "Thank you for the great food and excellent customer service."
• "Food was amazing. The service was a bit slow but it was Friday and I was told before we sat down that it can take up to 45mins."
• "Food here was perfect. Came quick and was served hot."
• "Banging as always!! Thank you for the wonderful service and awesome food."
• "Best juicy chicken compliments to chef at this Nandos cooked to perfection."

Cons:

• "My salad a 5yrs old will do it better no quinoa visible but plenty of sauce over there."
• "Chicken was soooo dry and cold inside and chips yakkk I could taste old oil."
• "Visited here yesterday had the double chicken breast pitta, had to send the first one back as it was dry and tough."
• "Burger I ordered was so dry. The chicken even more."
• "Food was dry and stale I literally was sick afterwards."

Wait Times

Pros:

• "We didn’t wait long as the kids were hungry. We will be back."
• "The food cooked within 15 minutes and piping hot."
• "No wait time for a table explained options for placing order food and drinks were served quickly and food was very good."

Cons:

• "Took over an hour for 6 plates to come out. All at staggered times."
• "The only wrinkle on the service was the failure to bring over my starter until the main courses arrived, even when we went over and asked for it. Three times of asking."
• "Place was busy as usual and found we had to wait almost a total hour and then a half from seated to finally having food at the table."
• "Then waiting for our food for over 45 mins and wasn’t warned of the time to wait prior to sitting."