The Barkantine Practice Reviews Summary

Booking/Appointment System

Pros:

• "I got an appointment relatively quickly and the doctors were very helpful in explaining my situation."
• "When I needed to call the practice, I got a prompt response over the phone."
• "Great walk-in service."
• "Called today for an appointment with a nurse and got one 10 min later. Amazing."
• "Both my GP appointments were on time, conducted professionally, and the GPs were nice and courteous."
• "A handful of occasions I have tried to secure an appointment, I have got one easily and with a short wait."
• "You Can Use The App And You Usually Get A Callback Within 24 Hours."

Cons:

• "It keeps cancelling my appointment 2 days before via a text message and asks me to rebook again."
• "Online consultation only works during working hours but after u submit, it send a message saying they will contact back in 48 hours."
• "Their policy is online bookings only and It takes ages to get an appointment."
• "I always had to wait in line although I had a booking."
• "Tried to book a GP appointment for a month now. Didn’t get an email reply when they said they would reply."
• "I have waited 1hr in the queue to speak to a clinical advisor at which point the Practice just decided to drop the call."
• "They booked me in 2 weeks after I called to make the appointment. The morning with the appointment, I received a message that the appointment is cancelled."
• "You have to do an e consult and then wait 2 days for a call back."

Staff/Doctor Interactions

Pros:

• "I've just seen Dr SHUAIB for my tfl assessment and was very impressed with not only he's professionalism and knowledge but also the way he made me feel at ease and motivated."
• "Not sure about the practice itself yet but I had the pleasure of meeting Zeinab the practitioner and was impressed by her courtesy, knowledge and humbleness."
• "The receptionist are helpful and the doctors as well."
• "Been a patient at the practice for over 15 years, & almost always had an outstanding service."
• "The support provided by this clinic is great."
• "It is a very well run practice with nice staff and a variety of doctors."

Cons:

• "The most disorganised, rude, unhelpful doctors, nurses and receptionist staff I've ever encountered."
• "Doctors do not care, they call you back and try and get you off the phone as quick as they can."
• "Unbelievably awful and rude reception staff."
• "I felt like this was the first time I’ve ever met such a horrible doctor."
• "I am extremely unhappy with the staff and service they provide."
• "The receptionists are the rudest individuals I have ever encountered."

Services Offered

Pros:

• "I only used this GP for travel vaccination and a minor skin problem."
• "I visited the practice in June 2019. The doctor read my notes, did an examination and then ordered tests."

Cons:

• "They just told me to wait and see if I get better. Didn't pick up on my symptoms."
• "I've been WAITING FOR OVER A MONTH for a referral to the cardiologist with tachycardia and chest pain."

Reception/Management

Pros:

• "The reception staff was also courteous and helpful."

Cons:

• "I’ve watched staff in the reception continuously chat about their own private lives whilst the telephone had been ringing for some time."
• "Absolutely awful practice and completely disorganised."

Facility & Atmosphere

Pros:

• "The pharmacy next to it nice and the staff is nice and helpful."
• "Clean and tidy facilities."
• "It's like a hotel to me."
• "Super friendly, experienced, knowledgeable staff, great double rooms with balconies."

Cons:

• "I’m sorry but this place is not nice."
• "Unfortunately, I didn’t like the atmosphere there."
• "Appointments get cancelled and they are delayed all the time."

Medical Care & Treatment

Pros:

• "I have seen a nice nurse, she was very nice."
• "Dr. Claudia Moncada, whom I can't thank enough. Not only is she professionally caring, but also, she's more humane, compassionate, kind-hearted, friendly, and patient."

Cons:

• "EVEN though government has lifted all restrictions, they avoid seeing patient. And give poor treatment with just advice."
• "Wow…waited a whole week to speak to a GP about my ongoing cough…fever, and blood stained sputum- GP couldn’t hang up faster even if she tried."
• "Negligence and bad practices, going against everything NHS promotes."

General Feedback

Pros:

• "I’m quite happy with this GP, with them for two years."
• "I would recommend this practice."
• "Thank you to all the NHS doctors, nurses & staff at the Barkantine for the very hard, challenging & stressful work you do daily to help others."
• "Quite impressive for such a large clinic."
• "The barkantine birthing centre is amazing."

Cons:

• "Barkantine services is so bad that I thought it couldn't get worse but its getting to a point that people will die because of their lack of care."
• "THERE ARE NO WORDS TO DESCRIBE HOW THEY ARE UNPROFESSIONAL!!"
• "Please for the sake of your sanity do not go to this clinic."
• "Absolute disgrace if a place!"
• "Wow, this is the worst GP I have ever encountered in London!"

Racism and Diversity

Cons:

• "In Barkantine Practice there's a lot of Racism from who should be Health Professionals."
• "There's no diversity at all which I believe gives this group of health carers the idea of ownership."