Evans Cycles Reviews Summary

Customer Service

Pros:

• "Very helpful. Great service."
• "Kieran from the London Bridge Evans branch was great! He helped me out straight away, even replacing the cable for me and sending me on my way in no time."
• "Best Evans Cycles Branch and Excellent Front Desk (Damian): Despite the very high demand on the store mixed with the update of Evan's internal confusing orders system, Damian from the sales team has been an absolute star!"
• "Brilliant help."
• "On Sunday 6th Dec, the team at London bridge Evans really did come to my rescue."
• "Dan: Fantastic service, excellent results, bike feels like new, very fast, very streamlined."
• "Couldn't have asked for a better experience."

Cons:

• "Some of the staff are great, the two people I dealt when choosing the bike were great but just called to check with some parts they ordered and this one was rude and ignorant."
• "Seem to want to rip off customers with bike servicing. Asked the London Bridge team to sort out my bottom bracket for me, ended up with a Bronze Service (still don't know why)."
• "I have not seen anything like this before, and I will never use their services and do not recommend to anyone either."
• "Booked a bike build online. They took email and mobile number. Arrived to find out they had cancelled the build with <24 hours notice and opted not to call."
• "The staff member serving me had no clue about anything to do with bikes."
• "Really rude man bossing other staff, being very argumentative with them and myself."
• "Terrible service and staff."

Repair and Technical Skill

Pros:

• "Needed a bottom bracket replacement and none of the shops on a 3 mile radius would do it in less than 1-2 weeks. Kieran sourced the piece and replaced it on the spot."
• "Exceptional service by Kieran, who is managing the workshop."
• "Fantastic help from Kieran - I'd called up to see if they sold replacement bolts for my cleats having lost one."
• "Very impressed by the service provided by Kieran when fixing an emergency chain problem."
• "Repair team are rebound across my cycling club (Ed and Kieran) for their knowledge, technical skill, and workmanship."
• "The chaps in the lower ground workshop are excellent. Slight problem with a loose cassette and they took apart and put back in a matter of minutes and for free."
• "Great service from Kieran in the workshop this morning; fixed my snapped brake cable in just a few minutes."

Cons:

• "I had fairly good customer service up until I paid for bike part was told would take 3 days by server receipt stated 5 & would call me when it was in store."
• "Service so terrible, I decided to go spend money elsewhere!"
• "I ordered a bike from here and that was just the start over 2 weeks late on delivery. 3 months later a spoke has snapped and the rear wheel bearings are already needing to be replaced."
• "Terrible experience of rude staff wasting my time."
• "I had broken the front cog of my bike and simply needed a few taps with a hammer to make it rideable. Staff were totally unhelpful and refused to help."
• "But in general the customer service in the shop is awful."
• "I bought a bike from here and the bike was faulty and they refused to fix it."

Staff Attitude and Knowledge

Pros:

• "Very knowledgeable & friendly service; will make sure to book a servicing soon."
• "Thank you Kieran and Dan for being so friendly and happy to help."
• "Many thanks to the great team at Evans London Bridge."
• "Ed and Kieran in the service department were amazing in that they not only replaced the chain but also diagnosed why there had been an issue."
• "I needed some spokes after an accident. They had a huge variety, staff were amazingly helpful and gave me useful advise for maintenance."
• "Absolutely amazing team - front office are lovely, and know their stuff."
• "Staff are always friendly and helpful and they definitely know their stuff."

Cons:

• "Most of the staff is rude, seems constantly annoyed and if you've met their boss, you also know why."
• "Unfortunately 1 star going to the Branch Manager - very rude with bad attitude Gent."
• "I'm only giving 2 stars as the guys in the workshop are actually alright and occasionally there is even somebody trying to be nice in the shop."
• "Extremely racist and rude behavior by the guy at the reception."
• "He didn’t know what a top tube was."
• "Rude staff and lack of bike knowledge from people in the shop."
• "All I got from you guys was a basic lack of knowledge and a general air of disinterest/willingness to help."