Fountain House Reviews Summary

Service

Pros:

• "The staff are so friendly and helpful."
• "Staff couldn't have been better - so nice."
• "Service was good and friendly and the ambiance relaxing."
• "Service was excellent!"
• "The staff were very friendly and the food came out very quickly."
• "Great service from Alex."
• "The waiter who looked after us was so helpful and friendly."

Cons:

• "Awful service. Had to ask 3-4 times for a cup of coffee."
• "Massively overpriced and generally we experienced terrible service."
• "No one attended to us when we came in."
• "Service was shocking and rude."
• "Service left a lot to be desired. Couple of waiting staff were really rude."
• "Disgusting that we were charged over £20 service charge."
• "Service was a little slow due to lack of bar staff."

Food Quality

Pros:

• "Food is amazing!"
• "The food and service were both excellent and we will probably book again next year."
• "The food was wonderful and the service was first class."
• "The food was very traditional 'chop house fayre'. It came well presented and was of excellent quality."
• "The meat on the roast was particularly brilliant, cooked perfectly."
• "Food was excellent."
• "Food is delicious! The food is simple good hearty Bristish food that is cooked to perfection."

Cons:

• "Truffle mac and cheese was disgusting, and the vegan burger was gross!"
• "Ordered beef short ribs which were supposed to be slow cooked over 4 hours. It was completely carbonised."
• "Turkey dinner absolutely smothered in cranberry cause clearly to mask the tasteless formed circle of meat."
• "Chicken on the toast rubbish with gravy that tasted like pure salt."
• "The onion soup was so salty no-one could eat any of it."
• "It tasted like the fish was wrapped in a doughy pancake."
• "Fish and chips didn't hit the mark. All felt a bit overcooked."

Atmosphere

Pros:

• "Downstairs looks great, when the description says 'industrial chic', it's fairly accurate."
• "The atmosphere is friendly with the restaurant being downstairs, a perfect temperature and a grateful escape from the sudden heatwave we are currently experiencing."
• "This place is full of atmosphere and character."
• "Great evening out with friends with a lively atmosphere & good music."
• "Tasty food, relaxed atmosphere."
• "The venue is incredible, across all three floors the decor, ambience and cosy feel was surreal within the city centre itself."
• "The atmosphere was lovely."

Cons:

• "Music was very loud."
• "Burning smell from open kitchen make us feel nauseous."
• "Music from upstairs stopped any chance of having a conversation."
• "When there are people at the bar, you can hear them downstairs and the more people there are, the noisier it is."
• "For the place that puts themselves on the market as 'coffee house' the quality of coffee is very mediocre."
• "Live band playing upstairs sounded really good."
• "Not quiet due to the bar upstairs but muted enough to hold a conversation without having to raise your voice."

Value

Pros:

• "Even though the January discounts were in place the portions weren't reduced."
• "The portion sizes of the mains are exceptionally generous and the prices are very reasonable, given the quality of food."
• "The portions are very big and very good value for money."
• "Great friendly staff prices are reasonable."
• "Prices are reasonable for the quality."
• "The overall cost is totally reasonable for what you get."
• "Pint of local gold was only £4 which is good for Central Manchester."

Cons:

• "Charged over £17 for vodka tonic and a pint of ale."
• "Massively overpriced and generally we experienced terrible service."
• "Not worth £75."
• "Steak fatty and peppercorn sauce watery."
• "The fish dish was £18 was more like a starter, and the Manchester tart was awful, nothing like a Manchester tart."
• "It's somewhat expensive, so not somewhere I'd go regularly."
• "A bit overpriced to say the least."