Address: Unit 10, 1 Canada Square, London E14 5AX, United Kingdom
Phone: +442079876222
Rating: 4.2
based on 139 reviews.
Hair Coloring and Highlights
Pros:
"Ilaria did an absolute amazing job with my hair."
"She really knows how to do her blondes!"
"Ilaria made an amazing job highlighting my very damaged hair."
"She was very open and honest about the result I could achieve."
"She has transformed my hair to a wow factor!"
Cons:
"Had bad experience with highlights. Ruined texture of my hair severely."
"I booked appointment with Ilaria and paid £160 for her to do highlights."
"My hair structure was so damaged, that I can't brush my hair after washing."
Haircut Experience
Pros:
"A special shout out to Giulia for the best haircut in London."
"Tania, a charming Italian girl impressed me how effortlessly she made a stylish modern flawless pixie haircut for me."
"Giulia managed to fix my hair cut without losing much length as it was already quite short."
"I couldn't be happier with the Cut & Finish by Giulia."
Cons:
"The haircut wasn’t anything special just a blunt bob definitely not worth £70 that I paid."
"They have no idea how to cut layers, it’s honestly shocking they charged me £78 for the worst haircut I’ve had in my life."
Customer Service
Pros:
"Both Roberta and Claire went over and beyond."
"Giulia was attentive when asking what I'd like."
"Ilaria listens to what I would like and has always got great ideas that work for my hair."
"Wonderful experience, had a long chat with Emma regarding new hair colour and was very helpful."
"The staff were all extremely friendly and made it a great experience."
"The team are very friendly and so accommodating when I needed to change my appointment time on the day."
"Popped in on off chance of quick wash & blow dry... was very well looked after by Carl on reception who was a gentleman!"
Cons:
"The guy at the reception was rude."
"Hairstylist arrogant and condescending."
"They called me on the day of the appointment, telling me they won’t be able to do highlights as there is no test of file."
"I called to reschedule an appointment... the lady was totally unfussed by the loss of this longstanding repeat business etc. Disgusting customer service."
"Very rude reception/hostess didn't let me finished my sentence screaming about charging for no show when you literally trying reschedule."
"Wanted to use their services, went inside and the reception didn't even greet me. Just looked me up and down with a snobby face."
"The lady who answered the phone was incredibly rude, snarky and refused to discuss prices or appointment times with me even after I agreed to pay a deposit for coming in."
Value and Pricing
Pros:
"It's more expensive than other places, £100 for cut and style, but worth every penny."
"Not cheap but worth every penny (pound)!"
"First time at Toni & Guy in Canary Wharf. Did my highlights with Danielle and all I can say is that she was amazing!"
Cons:
"Last time I did a perm I was at the salon for 3 and a bit hours. This time it took just over an hour and a half."
"It’s either a blow dry / cut or colour - that’s all you can get at a hairdresser."
"Absolutely appalling process and communication."
"Do not recommend this salon at all... I will have to wait for my hair to regrow to look normal now."
"I did a balayage there a month ago, it was terrible and disappointing... Best to stay away, unless you want to be cheated of £200+."
"I had a full head of highlights yesterday and paid £183 for the service."
"Good experience all round but I would flag that the price was more than the quote, they added £20 for toner which wasn’t mentioned at the beginning."
"They really need to sort out their pricing, because it’s just not worth it."