Meon Health Practice - Whiteley Surgery Reviews Summary

Appointment System

Pros:

• "Very good GP surgery, family has always managed to get an appointment when urgent, and it's easy to schedule 'non-urgent' appointments in advance."
• "This being my nearest surgery and not driving is important for myself and family to be able to get in and see our GP."
• "I was told a triage doctor would call me back due to the urgent nature of my call, I was called within an hour and booked in for same day tests."
• "Used the e-consult option to get advice for my son. Comprehensive form to complete with option to upload photos. Received a response from the GP within a couple of hours. Great service."
• "I've only had bad experiences with this surgery, until today. I called at 8am, as they ask. And had an appointment by 0915."

Cons:

• "E-consult was down all morning and it was impossible to get through on the phone lines so I presented at the surgery with, what I would consider, a medical emergency."
• "Wouldnt bother phoning this place you have too get there at 8am to fill in a form on a off chance of seeing a doc."
• "The repeat prescription time is a joke 5 working days is appalling."
• "The past few times I've taken either myself or children its always a new doctor."
• "They took down Econsult after merging with Sovereign Health, now their only response to any request is to 'phone tomorrow at 8am' for an appointment."
• "It is impossible to make an appointment in white with Whiteley surgery I just had really bad stomach problems but no I couldn’t get an appointment."
• "It's impossible to get appointments and you have to call for one."

Staff and Service Quality

Pros:

• "The doctors I have seen are excellent."
• "Their are a few who have a good telephone manner and really try to help but it's not often."
• "Ive found the doctors and nurses all very good, I've never felt rushed and they have investigated any concerns that needed looking into."
• "Whiteley surgery has always been amazing for me and my kids."
• "The receptionists have been great and dr ridgway has gone above and beyond to help me."
• "Thank you for the excellent service on Friday 30th December. I was contacted at approximately 4pm, and a prescription sent to the pharmacy within 5 minutes."
• "I saw Dr Joshi. She was kind and sympathetic. She dealt with my problems quickly and extremely efficiently."

Cons:

• "Absolute joke of a surgery, when there is a cost of living crisis my wife has been sent to Waterlooville to see a doctor when we live 5 minutes from the Whiteley surgery."
• "The worst GP in history. Can't get appointments then lied saying that e-consult doesn't work so they turned it off."
• "Seemingly under-resourced with a website designed to keep patients out of the surgery."
• "Very poor at knowing their own rules as they are constantly changing or unaware of them."
• "The receptionists are rude, arrogant and downright unhelpful."
• "This place shouldn’t even get 1 star! Appalling service at the highest level with rude staff that slam the phone down on you."
• "Horrible place with immature and irresponsible staff."

Facilities and Accessibility

Pros:

• "But on the plus side they have a surgery on highlands Road. Now we're talking been there twice in two weeks seen that day."
• "Get my repeat prescriptions through Lloyds direct who are good."

Cons:

• "Zero stars! Awful communication! We weren't told they moved our twin babies jabs to another surgery."
• "Only one slight hiccup, and that's restricted parking and the poorly designed car park."
• "Impossible to get an appointment. After trying to book by phone for over a month & told if not urgent then no chance I went into the surgery & told no appointments for August so try in September!"
• "This system has to change! I attended the surgery today and there is not a single person waiting to see a doctor!"
• "The surgery has gone downhill over the past 5years and it worries me its only going to get worse."