Lakshmi Stores UK Reviews Summary

Product Variety and Availability

Pros:

• "All festive needs were in 1 box, my 15 year old Son was able to arrange and do pooja, because of all the needed items provided."
• "I've recommended Lakshmi stores to my friends because of the availability of various items which we are fond of."
• "Amazing place! Took me back to India with all the Indian fruits, veggies, sweets, and savouries."
• "This is the first time I am shopping from Lakshmi Stores and they have a vast amount of varieties of food items and grocery."
• "Item choice is better than other online shops. All items were excellent."
• "A super store indeed. Well stocked & does cater to both South & North Indians kitchen & cooking needs."
• "Was using their online services for the past many months & just wanted to visit their store once...surprised to see plenty of Ganesha idols."
• "Excellent online store for Asian groceries. I was little skeptical initially especially with the quality and expiry date of the products but to my surprise the dates were not bad at all."

Cons:

• "No display of prices. If you ask for one they would start showing their talent."
• "Horrible and irresponsible service. £70 were at stake and no one cares!"
• "LOW QUALITY PRODUCTS. Unfortunately I spent over £200 at this shop and received very LOW Quality products."
• "Ordered box of 12 mangoes. Out of the 12, only 1 or 2 were good enough to eat, the others had all gone bad."
• "I have ordered bangles for my wife baby shower and it came with wrong size just before a day."
• "Mostly good, except the delivery didn't happen on the selected date and a particular item was not delivered from the original order."
• "Worst worst experience from the store. We ordered items from the store for Onam and before order they said it will deliver before 12 pm on 08/09. And we didn't receive any items on that day."
• "Please avoid buying from this shop. They say new stocks arrived on their website & adds but they sell very old stocks and they don’t respond for your complaints and enquires."

Customer Service and Support

Pros:

• "I am a regular, I shop my monthly groceries from them. The quality, packaging, and everything is really good."
• "Great communication and service. Nearly everything I ordered except for 1 item out of stock, but offered an alternative by phone which was refreshing."
• "Excellent customer service - prompt/free delivery and packaging was so good."
• "The customer service team is amazing - everyone is polite, sensible, and really caring; right people for the right job!"
• "Really exemplary customer service by the LS team.. I have been really amazed by their customer support."
• "Excellent customer service. I ordered for an important function and at the last minute."
• "Great packaging of the items. Veggies were very fresh, they were as good as me going to store and handpicking them!"
• "Very pleased with my order and the way my order was dealt with. I wanted it for a special occasion and they made sure that the order reached in time."

Cons:

• "No price display, no sorting for products, no quality, non-responsive staff."
• "They publicize that they offer free delivery over 40 pounds. I ordered few times and they send the parcels from DPD which are the laziest people they didn't even call me or tried using intercom for the delivery."
• "Horrible and irresponsible service. £70 were at stake and no one cares! DO NOT ORDER FROM HERE!"
• "I have ordered bangles for my wife baby shower and it came with wrong size just before a day. I have contacted customer service team and they were very reluctant in reacting to it."
• "Terrible customer service. I bought a small clay drinking jug that was defective. My emails for info on how to return were ignored."
• "Very bad experience and very rough staff. Not responding calls and give Fake info."
• "Shocking customer service, ordered item not delivered on time, when contacted customer service, there were dismissive saying they had indeed sent the item and blamed on courier."
• "Very poor customer service. Received spoiled snacks items. I have ordered Indian snacks items online and the products smell so bad."