TJD Models Reviews Summary

Customer Service

Pros:

• "A very helpful bunch of chaps who are happy to help and share their knowlege with you and give advice on your chosen model."
• "Excellent service and website and really helpful staff and customer service."
• "The staff are very knowledgeable and helpful."
• "Tjd really went above and beyond to resolve the issue with an online order and have far exceeded my expectations as a result."
• "John Chris and Hugo give great service to all your Rc needs."
• "The staff are very friendly and knowledgable."
• "Very helpful and very accomodating with a fantastic range of accessories and models."

Cons:

• "Dangerous, Negligent, Uninterested."
• "Will never use again, and will never recommend."
• "Poor Advice, Poor Products, Poor Attitude, Poor Customer Service, No Duty of Care."
• "With no customers in shop thought I would ask for assistance, the young lad unfortunately was reluctant to assist me with a body to suit."
• "After returning to the shop I was met with three men (boys) telling me abt all the things I’d supposedly done wrong..?"
• "Worst Service ever. I have found monster truck on they website and I was calling them three times to confirm the product."
• "If you have not purchased the item from they shop FORGET about any help!!!"

Product Selection

Pros:

• "Plastic kits is my hobby and they have a great selection loads of different brands and all the accessories you could ever want."
• "An extensive selection of stock and if it's not on the shelf, you can guarantee it can be ordered (or something similar)."
• "With great prices and next day delivery from on the net."
• "Large stock of models and spares to suit most requirements ... 👍👍"
• "Massive Traxxas stock and has pretty much everything radio control you could want."
• "They have lots of stock and multiple choice on every genre of model you could want."
• "The shop is very well stocked from floor to ceiling in all makes of kits from Car's to Planes."

Cons:

• "Problem is that I bought the italeri tiger 1 ausf e and the rubber tracks snapped in half they also didn't fit."
• "The airbrush itself is terrible the needle didn't pull back it was too tight even though I read the manual and did what it said the middle nozzle won't unscrew and from the air pressure by trying to use it again it bend the tip of the needle somehow!! And the end piece bend by trying to loosen the needle without me even touching the needle itself."
• "Won't recommend anyone buy any airbrushes from there what so ever!!!"
• "The car is estonishingly sturdy. They enjoy it greatly...on the second day of use after some already really harsh treatments - they got the car at full speed in a clay flower pot, the front hub support broke."
• "Not helpful at all only thing that seem to bother them was that I hadn’t brought the original models from them…"
• "I was in the shop for at least 30 minutes and in that time none of the staff ask if there was anything they could help me with."
• "If you have not purchased the item from they shop FORGET about any help!!!"

Value for Money

Pros:

• "Prices are very reasonable."
• "Have used TJD models several times prices very competitive and always very good service."
• "Vallejo and Tamiya - both a LOT cheaper than Amazon."
• "More kits than you can shake a sharp stick at! Ryefield, Tamiya, Bandai etc, at very good prices."
• "They are trying to make a living but really fair with great prices."
• "All at competitive prices too."
• "Prices are fair. Often deals to be had."

Cons:

• "Awful experience with TJD Models. Spent around £250 on an RC boat, firstly sent out with the wrong battery, then having to buy an adapter for it to connect to the actual boat, parts missing to fit the rudder."
• "After spending quite a lot of money there about 5 months ago and entering the shop as a novice, I realise that they only really want to see your money."

Online Experience

Pros:

• "Thankfully they post and website is easy to use."
• "I would definitely order it online from these guys! I advise you to do the same!"
• "On line shopping is easy and I have never been disappointed."
• "Website is very easy to navigate."
• "First time buying from these guys online and I'm very impressed."
• "Ordered online and collected in store."
• "Ordered an aircraft kit yesterday afternoon. It was with me before 9 a.m. this morning."

Cons:

• "They never replied to my email enquire with regard to when will my model be delivered but I received excellent service to replace a faulty servo."