RJ Mobile Tyres - 24/7 Call Out Service Reviews Summary

Response Times

Pros:

• "02:55am I made that call- 3:45 they arrived and managed to help us out."
• "Called at around 9am... by 10:15 it was all done and sorted."
• "Called at 10am... Callum arrived at 1pm and did the job in 15 minutes."
• "Arrived within the hour however was told 60 to 90 minutes- bonus."
• "Someone came at 2pm and had confirmed that they couldn't repair the tyre and fitted a new one within 20 mins."
• "Arrived exactly between the times they had advised."
• "Ben was there within the hour."
• "Jason came out and was there 10 minutes before the time they said they would be there."

Cons:

• "Called RJ Tyres on Saturday but... I could wait until Monday so was cheaper."
• "I called early afternoon today as I had a puncture and I was told someone would be with me between 2-4pm."
• "I called mid morning and was offered a 1pm to 3pm slot. I was unable to do this so they gave me a 3-5pm slot."
• "Had to wait 3-4 hours then when i mentioned i had a baby they sped up the time."

Professionalism and Friendliness

Pros:

• "Very professional service - amazing prices and would definitely recommend."
• "Very friendly guy, would highly recommend, great price too!"
• "The polite, helpful Callum sorted it within 20 minutes and all at a very reasonable price."
• "Rob was so helpful and got out to me in double quick time! I can't recommend this company enough and great price too!"
• "Really great service. Chatted over the phone initially, had everything for my burst wheel explained to me."
• "First class customer service and care, couldn’t ask for better."
• "Rob is incredibly helpful, friendly and professional."
• "Rob did us a huge favour in a very dire situation on the side of a dual carriageway."

Cons:

• "After breaking down... kwikfit being told it was a long wait and didn't care that i had a newborn baby in the car."

Efficiency of Service

Pros:

• "Callum arrived at 1pm and did the job in 15 minutes."
• "Didn't have to go anywhere, I thought the amount was really decent."
• "The polite, helpful Callum sorted it within 20 minutes and all at a very reasonable price."
• "Very friendly, helpful and ensured everything was sorted before I left. Brilliant service."
• "Fantastic service! I got a puncture on the way to drop my car off for a holiday abroad. Rob sourced and fitted a new tyre for me whilst I was away."
• "Just had my van tyre changed due to a unrepairable puncture. Amazing service. Said what time he would be with me and was spot on."
• "One word, WOW! Such an amazing service. Hit pothole just outside Ardingly just before the East Hoathly turning."
• "Great service and would 100% recommend. They came out the same day to replace a flat tyre for me."

Cons:

• "Called RJ Mobile Tyres after reading all the 5 star reviews and happy to say my experience was also great."

Price and Value

Pros:

• "Very professional service - amazing prices and would definitely recommend."
• "The polite, helpful Callum sorted it within 20 minutes and all at a very reasonable price."
• "Prices good especially considering London charges and call-out at early hours of morning."
• "The cost of the tyre was not far from a normal fitting cost for the same product which was another plus."
• "Really great service. Chatted over the phone initially, had everything for my burst wheel explained to me."
• "Great service. Hit a massive pothole last night and burst a tyre. I called them and they were so helpful."
• "Very satisfied with RJ mobile tyres. Very friendly staff who are quick and efficient."
• "Blew a tyre at 8.45 Sunday morning, googled and found RJ Mobile Tyres. Called and spoke to the nicest guy, he gave me a price."

Cons:

• "Had to wait 3-4 hours then when i mentioned i had a baby they sped up the time and called someone out on their day off which i am most grateful for!"