Asda Coventry Supercentre Reviews Summary

Customer Service

Pros:

• "The staff are always polite and friendly at Asda Walsgrave."
• "In Asda cafe in Walsgrave Coventry Beth work there she is very helpful and very kind Always serves with smile Work very hard and very friendly, very polite Thank you very much Beth for your friendly service."
• "Taran turned out to be courteous and exhibited a high level of professionalism."
• "Was served by a lovely mature woman called Linda at checkout very friendly and chatty with a lovely smile who gave excellent customer service."
• "The nicest person I've spoken to in ages thanks Paul at toy dept Walsgrave you're a legend."
• "Most of the staff are friendly enough & nothing is too much trouble."
• "Excellent customer service and a big thank you 😊"

Cons:

• "Absolutely shocking kept me waiting on the phone for half an hour about a product I wanted information about, didn’t get back to me and put the phone down."
• "Rude & unprofessional staff, always rude not polite (self checkout help assistants)They have no idea about how to treat customers."
• "The member of staff (a woman who looks late 50's to early 60's) was very rude to me."
• "Very bad customer service, brought a £10 Google Play Card and was not working, refund refused and didn't help."
• "Absolutely vile customer service from the so called customer service desk."
• "Had delivery from a driver with no customer service training clearly."
• "Very poor customer service from George at the customer return desk."

Shopping Experience

Pros:

• "Overall nice experience.👍"
• "This shopping centre was a great place to go for anything - groceries, clothes, petrol... Until I got fined."
• "Really well stocked, plenty of staff visible and was actually quite tidy."
• "Nice store, clean and tidy, very polite staff."
• "This is my local supermarket, well stocked, good prices and a huge car park."
• "Great store. Lots of items."
• "The best supermarket to go to. Everything under one roof."

Cons:

• "It's no longer a nice shopping experience... it's disorganised chaos."
• "Worst Asda I've been to, a 'supercentre' didn't even have any carrier bags!"
• "The cafe food is vile, I had pie, mash and peas."
• "I bought a pizza from ASDA and after having it made me unwell."
• "Complete madness, too many people in the store, no social distancing announcements."
• "Today the customer service was appalling, 2 tills open with queues."
• "Been an Asda customer forever, thinking of changing to Tesco's... I leave Asda with half of my list missing it gets worse by the week."

Product and Services

Pros:

• "They're still making pizzas."
• "Their new sushi section has a good selection that is yet to disappoint us."
• "This one is how we remember them. The fresh food looks good."
• "Fuel station as you approach the main store."
• "**** 09June 2023Update***** This fantastic service in back."
• "This Asda sells everything from electronics to clothes."
• "They do lots of things, glasses a lot cheaper than some other well known companies."

Cons:

• "They had 8 mobility scooters and not one of them worked."
• "Asda are the worst when it comes to price gouging and their loyalty scheme is very poor."
• "Always overcharge on products, especially products that are on offer."
• "The opticians were very disorganised."
• "The create your own pizza has been 'unavailable' for a long time now."
• "They have taken off so many manned tills and put self check out tills that need an assistant every 3 seconds to check your items."
• "The man who works in asda cafe has mental issues. He is very rude."