McDonald's Reviews Summary

Customer Service

Pros:

• "The service was quite quick and the workers were polite."
• "They cared and attended to helping me get my food and also getting to the toilet."
• "lovely Georgina was the sweetest woman I have ever encountered, she kept us updated on our food and was very polite when handing the food over."
• "The staff was really friendly with their service and roles."
• "Simply amazed by the attention Richard gave to a group of elderly."
• "very good, helpful and efficient staff especially the girl at counter who served me after I lost my place in the queue."
• "Two female staff approached me to help me get them to the car... so helpful and friendly."

Cons:

• "Orders were missing, staff resolved it, but had an attitude."
• "When I once mentioned there was ice in my drink and I asked for no ice, the woman snatched my drink away, spilling it everywhere and huffing and puffing."
• "Every time I tried to speak she shut the window and started messing with her jeans."
• "Avoid at all costs the place the service is slow and when you try to get in you have to push past all the scruffy dressed just eat couriers who stand by main door smoking."
• "the manager try to brush me off with two items missing and another member of staff had a complete attitude problem."
• "Miserable woman on counter (manager? Dark top), snapping at polite customers to place orders on the machines, when they're paying cash."
• "Attendant was so rude because I had to correct her twice."

Cleanliness

Pros:

• "Staff was cleaning the touch screens that are for to order food."
• "Everything was getting cleaned regularly as well."
• "This McDonald's is clean and is cleaned regularly, the staff are well aware of distancing etc and make us patrons safe with that knowledge."
• "The cleanest McDonalds in London."
• "I was so impressed how clean it was. Literally everywhere was spotless."
• "restaurant was clean and tidy."
• "This McDonald's is clean and is cleaned regularly."

Cons:

• "Filthy rubbish dump of a car park and the restaurant was marginally better."
• "All the tables were dirty and full of eaten food rubbish."
• "It was very busy and hard to find a table I don't think is enough seating for how busy it seems to get but it's a small restaurant."
• "All seating area is close off upstairs, and my son loves to eat in, and sometimes there are no available tables."
• "All the tables were dirty and full of eaten food rubbish."
• "Completely ruined the atmosphere and overall feel of the place now."
• "Massive wait and being bothered by beggars (multiple) whilst in my car is not a good look McDonald’s."

Food Quality

Pros:

• "The meals are prepared appropriately, and is well presented."
• "Had a Fillet-O-Fish meal and a toffee latte, the fish was excellent, it was cooked to perfection."
• "My Big Mac actually came out somewhat resembling something from the advertisements and it tasted good."
• "The taste was exceptional, although the meat felt dry."
• "The orders are always delivered correctly and the food tastes nice."