Hobsons Patisseries Reviews Summary

Ambience & Decor

Pros:

• "The whole place has a lovely atmosphere, low beamed ceilings etc."
• "Nice ambience, good location easy to find a seat."
• "A quaint little coffee shop in the heart of Stratford with lots of choice and decent food and drink."
• "Not extortionately priced, great menu, great food and lovely atmosphere."
• "Nice decor with a lot of vintage stuffs."
• "The seating ambiance is warm, themed decor."
• "A nice place I loved the decor and all the attention that was giving to the different rooms upstairs."

Cons:

• "There is no social distancing with not much room between the many tables."
• "Not a good experience as the restaurant was quite stuffy inside."
• "The place is also quite busy and cramped so it's difficult to social distance."
• "But why have you got staff in tracksuit bottoms?"
• "No waitress service, which means one person has to stay at the table and unable to choose from the selection of cakes or savoury food."
• "The menus and table were sticky."
• "No highchairs (OK, they're not obliged to provide them) but are you really expected to change a baby on the floor of a regular toilet?"

Service & Staff

Pros:

• "Visited this morning, welcomed by a lovely gentleman who was only helping out for a few days."
• "Four of us were greeted into the shop by a very nice gentleman."
• "The staff were very friendly, we were made to feel welcome."
• "The guy guiding people to their tables was polite, friendly & really helpful."
• "The staff are fantastic, helpful & available all the time."
• "Staff were busy, yet friendly."
• "Staff were very helpful and friendly."

Cons:

• "The staff were very rude at the till, especially the manager."
• "Rude staff and awful atmosphere."
• "Something else I didn't like was the behaviour of the manager."
• "Absolutely awful awareness and service, thoughtless and unkind."
• "DISSAPOINTED, staff very rude."
• "The 2 woman (foreign) behind the counter are rude and have no customer service skills."
• "However, staff behind the till extremely rude."

Food Quality

Pros:

• "The cakes taste every bit as good as they look."
• "The food was good, scones were homemade."
• "Amazing food and such a great choice of selection."
• "Prices are very reasonable and food is great portions."
• "The food is amazing and the cakes are delicious and so much choice."
• "The food was incredible. The Giant scone lived up to our eyes expectation and was so filling, you wont need anything else!"
• "Food is delicious."

Cons:

• "Scones and cakes weren't the best."
• "The food and drink was unfortunately appalling. Nothing is freshly cooked."
• "Afternoon Tea was very disappointing as everything is pre-made."
• "Scones were a bit hard, clotted cream was runny and coffee weak and luke warm."
• "Artisan sausage roll was a bit bland and lacking in seasoning."
• "Poor quality quiche thick pasty and tiramsu was stale."
• "Food really greasy, got order wrong and received several orders that were not mine."

Accessibility & Cleanliness

Pros:

• "The restaurant was very busy and clean and tidy."
• "Hobsons is very clean and tidy."
• "Very nice and helpful staffs, quick service, clean restroom."
• "Toilets are nice and clean and a log is kept."
• "The staff member who greeted us was very welcoming the interior and shop was very clean and the tables were spotlessly clean and properly spaced."
• "Disabled friendly toilet available."
• "The tea service was a very good deal."

Cons:

• "Access needs to be improved slightly for buggies and wheelchairs."
• "The place was not very clean, when the couple left the table next to me, no one cleaned or disinfected it before the next guests."
• "Toilets are a bit strangely laid out. Position of men's urinal means your tackle is on show to the corridor if the door opens."
• "Having to carry heavy trays upstairs must surely contravene some kind of H&S."
• "We will NOT cut it in half, it's too messy!"
• "No highchairs (OK, they're not obliged to provide them) but are you really expected to change a baby on the floor of a regular toilet?"
• "Seems they're not good with allergies, went in for lunch with my father who is coeliac and the only options were 2 cheesecakes no savory food at all and the staff were quite dismissive."