Browns Car Company Ltd Reviews Summary

Customer Service

Pros:

• "Very friendly and helpful staff. Highly recommend!"
• "Scott was very helpful and polite. Overall really good experience, nice guys."
• "Fantastic service from start to finish. This company have finger on pulse at every step making process a pleasurable & painless experience."
• "My Car is perfect and runs exactly as should. They were very patient with me when I was asking lots of questions."
• "Steve was extremely helpful and took his time to show me round the cars he thought would be best for a new driver."
• "Both Scott and Tyler kept me updated through all the MOT and service done on the car. Lovely bunch who make you feel comfortable."
• "Great cars great team who look after you. Scott / Steve and everyone ensure you feel welcome when you arrive."
• "The staff were very helpful and professional. They made the whole experience of buying another car so easy."

Cons:

• "I deeply regret purchasing a Porsche from Brown Car Co. Alarmingly, within just two weeks of the purchase, a slew of issues became evident."
• "Extremely poor after sales customer service. Brought a Mercedes A180 less than three months ago from Browns along with a years extended warranty."
• "Called them to discuss twice, left message and no response. Whatsapp’d also and nothing…"
• "Terrible experience, not genuine, false advertising of car service history, flaky, no integrity or sticking to their word, timewasters."
• "I can vouch that Browns aren’t like the usual! From the first point of contact they are great … but after you get no after sale care!!"
• "Shocking experience!! Bought BMW X1 in Sept 21 which spent 10 months being repaired!!! No offer of courtesy car."
• "Sold a broken car to my partner for 7 grand, it literally stopped in the middle of the road on a national speed limit as the drive train broke 2 hours after collecting it."
• "Very disappointed with the service here, its such a shame because the staff are really friendly and have good intentions but the quality of the service was just really poor and unorganised."

Quality of Cars

Pros:

• "I bought my first car from browns car company and it made the experience so much more special than it already was!"
• "Bought a 3 series off these guys a few months ago now. Quick and easy buying process. Honest and genuine blokes."
• "Thank you so much for browns car company Ltd I bought a Porsche Cayenne they fully serviced it for me, changed 4 disks and pads."
• "We purchased our sons first car from Browns a few weeks ago. Information on the car and the purchase process was great."
• "Very helpful, friendly and willing to answer all questions. Helpful test drive to confirm my choice of car."
• "The two gents who helped me purchase the BMW X3 were incredibly helpful."
• "I would definitely recommend Browns Car Company. Friendly, professional and so helpful."
• "Bought an audi from these guys, within a month it required 2 new radiators given a 'covered up' incident."

Cons:

• "Diagnostic differential fault. Potentiometer for differential issues. Bad oil leak from the gearbox. Bad oil leak from the engine area."
• "On the drive home noticed my windscreen washer fluid wasn’t working (that is a mot fail) and neither was the AC."
• "Just over a month after the purchase date, I contacted the warranty company but then found out that this particular fault was not covered under the warranty."
• "Recently I had to take the car to the garage due to an oil leak and a cracked alloy (rear drivers side)."
• "Brought a car from browns and wow. Great service and go above and beyond to check you happy. Great selection of cars and no hard selling."
• "Less than 2 months down the line of me purchasing the car the timing chain has now failed and developed a strong rattle."
• "I purchased an Astra VXR from this company in January. The car was delivered to me on a trailer with both front seats broken."
• "Have had mostly bad experiences with independent car dealers, I was compelled to leave this review for others thinking of purchasing a vehicle from Ben."