Address: 1 Great North Rd., Hatfield, AL9 5JA, United Kingdom
Phone: +441707288550
Rating: 4.0
based on 114 reviews.
Customer Service
Pros:
"Exeptional service delivery when my mum purchased her new DS3."
"I have been using Robins & Day for a few years now and have always dealt with Jamie. He has Great customer service and offers fantastic care."
"Beth the Service advisor quick and efficient and kept me informed on progress."
"Felt welcome every step of the way by Harrison! Great customer service."
"Very Happy with the service I received today."
"I was extremely happy with Robins & Day Citroen Hatfield! The service was fantastic from beginning to end."
"Thank you so much to Beth for helping me with my car. After some pretty bad news that’s turned out to be very expensive, she did all she could to help fight the cost for me and get the issue sorted, and was very helpful, friendly and professional."
Cons:
"In addition to this, they do not stock basic parts such as brake pads.... What is the point of using this service?"
"When I arrived at the dealership I had to wait a further hour to be seen and it turned out I have been given the wrong estimates over the phone."
"They charged me £70 just to look at it (which took hours) then quoted £570 to repair two minor problems."
"I have been trying to resolve an issue I have had with paintwork on my Peugeot for months... I am shocked how poor the service is."
"Extremely disappointed with very poor customer service from Robins & Day Hatfield."
"Pathetic service, had a drop and wait service for 11am, despite arriving 30min before time my service was not completed until after 3pm."
"The service of Robins & Day Citroen Hatfield is absolutely shambles."
Sales Experience
Pros:
"Very happy with the service provided from Robins and Day Hatfield and specifically the Sales representative Alex Holding."
"We bought a C5 AIRCROSS Peter Ward was the epitome of professionalism."
"Helder Panoias looked after us extremely well. He patiently explained all the ins and outs of the car we wanted and was an absolute pleasure to deal with."
"I've worked with Billy to purchase a vehicle while I was abroad and didn't have a direct access to a phone to call. Billy was extremely helpful and flexible in ways of communicating."
"Jamie explained from onset of purchased right through to pick up today in a clear and helpful manner."
"After purchasing a car previously from Neil at Ford, I was delighted to bump into him at Stellantis & You Hatfield, great salesman, looked after us before and I know he’ll get us a good deal again, service with a friendly smile and the knowledge to go with it."
"Would happily recommend 😊."
Cons:
"ROBIN you blind & DAY light robbery... Robins&Day should be ashamed."
"He is always with customers and it's very hard to get hold of him or anyone else who can help."
"So I call and there seems to be only one guy responsible for these issues, Ramon."
"Walked around looking at cars and not one sales member approached me."
"I found this dealership very unhelpful I booked to take a couple of cars for a test drive and when I arrived I was told that they had both been sold and they didn't have anything similar for me to test drive."
"The seller Tony went to see his manager to ask and when he came back he said that the car was sold yesterday!"
"JAMIE IS THE WORST SALESMAN."
Vehicle Service and Repairs
Pros:
"Although both of which were dealt with quickly and in this case, free of charge, which is excellent."
"Covid measures are well thought out and the environment is very safe."
"Bought a Citroen C1 recently for my daughters birthday. The dealers were helpful friendly and the process was easy."
"Fantastic branch and highly recommend to anyone looking to purchase a Peugeot."
"I have used Hatfield Citroen to purchase my cars over the last couple of years and I am amazed at the transformation of the dealership and in the helpfulness of all the sales staff."
"I cannot recommend them highly enough especially Peter Crook who was a great help and support in getting our car with exactly the specification we wanted."
"Couldn't have gone smoother. I dealt with Adam, who was very helpful and patient in explaining all the different types of finance deals, small prints etc."
Cons:
"This garage want £1000's for anything even though you buy warranties through them for peace of mind."
"Robins and Day Hatfield kindly created more issues with the car than it originally arrived with."
"Awful after sales service, we purchased 3 cars from Letchworth and a service plan."
"The brakes on this van have also screeches since I have had it and they've supposed to have looked at it 3 times now and they claim that there is nothing wrong."
"Lack of professionalism Poor Customer service Total waste of time."
"If, for whatever reason you are not wanting to provide a video presentation, then please remove the facility from the website."
"Terrible service from staff, when I first booked car in I had to wait 2 weeks for an appointment for new clutch."
Communication and Professionalism
Pros:
"Very helpful staff with a good selection of cars - especially of the model we were looking for."
"The price and value of the vehicle were the best around and the car was prepped and delivered exactly as promised."
"Good sales and service here. Bought a used Nissan Qashqai under finance, and it was all arranged perfectly."
"Car was ready thirty mins before estimated time so they washed it and arranged to have the technician sync my phone to my car."
"Giuseppe was nothing but helpful throughout my whole experience."
"My sister purchased a car from Adam Munro and the deal we got was amazing."
"I have brought 2 new cars from this dealership and have never had a problem."