Address: Guildford Rd, Ottershaw, Chertsey KT16 0NZ, United Kingdom
Phone: +441932874411
Rating: 4.8
based on 207 reviews.
Customer Service
Pros:
"Absolutely fantastic! The service was 1st class and nothing was too much trouble."
"The team at Chertsey are fantastic and go above and beyond."
"Absolutely fabulous customer service from Mike Emery: so helpful and patient."
"The whole process was stress free and pleasant with excellent customer service and attention-to-detail."
"Excellent customer service 😃."
"Service could not have been more professional."
"Exceptional service here. James at the service desk is always brilliant."
Cons:
"Very disappointing and poor service. All verbal promises but lack fulfilment."
"Even after requesting for several times they still managed to avoid doing a complete quality job."
"However I am sad to say that i would be unlikely to return to this honda dealer to test drive another car in case the worst happened the next time!"
"They were so unhelpful and offensive."
"Generally Trident Honda is second to none for service. However, I have a water leak problem and I am being back peddled as to whether it can be fixed under warranty."
"I foolishly took the salesman's word for it that everything that should work does and any issues would be picked up in their 'multi point' checks before I took delivery."
"Lastly they have a don't care attitude - as didn't even bother replying back to my voicemail."
Sales Experience
Pros:
"Lee really made every effort to keep his word throughout the whole sales process."
"Lee always makes sure we get what we want and we are happy with our choice."
"Mike Emery was a pleasure to deal with and made sure our new car was delivered promptly."
"Lee Waddington was most helpful in my decision in purchasing this awesome vehicle."
"The salesman, Tony, could not have been more helpful in conducting the sale."
"Knowledgeable and (importantly) not pushy salesman, who guided me through the whole process."
"Lee Waddington guided us through the purchase in a personal, friendly and professional manner."
Cons:
"The car was not perfect to begin with but the measure of a professional service is how efficiently they rectify a problem."
"I have found significant water in the spare wheel well... I simply can't believe that this could not have been noticed whilst the car stood on the forecourt."
"I had to bring the car back multiple times, because electrical failures. They tried to charge me £750 under warranty."
"One slight concern is that my brand new car has a few scratches on the interiors."
"I now have major concerns about what else may be wrong and was not checked despite the assurances it was."
"Nice cars and helpful sales staff, but disappointed about having to sign insurance document to say that I would pay a £1000 excess if an accident happened when test driving the car."
"Suffice to say I would not recommend Trident Honda in particular or Honda Approved in general."
Staff and Environment
Pros:
"Friendly helpful staff particularly Mike."
"I found all of the staff I dealt with to be friendly and personable."
"Everyone who works at Trident Honda is welcoming and friendly."
"The whole team are so helpful, friendly and polite."
"Fantastic garage. Staff always friend. Easy to get petrol and staff in shop great."
"Very friendly and honest to help you choose the best car for you and your family."
"We have been a huge fan of Trident Honda as they provide excellent attention to detail and superb service."
Cons:
"They offered us the use of their facilities despite not being customers."
"They haven't cleaned car despite removing the child's seat and when asked we were told this was only complimentary."
"It was showering and the weather was so gloomy and we were asked to collect our car from parking which was few yards away in the shower returning our keys after payment."
"I told Ian I was not happy but he didn’t seem to care one way or another."
"I will not buy anything from this people again."
"Gave our car for CVT and wanted replacement of four tyres. Confirmed over telephone if they had 4 tyres and were reassured they had. On the day of service they called and told four tyres not available but only two."
"Also It was also recommended to have a new cam belt and water pump replaced which I didn’t realise at the time of purchase."