Sargeants London Reviews Summary

Customer Service

Pros:

• "Rachel Flynn has been simply amazing in dealing with a tenancy issue."
• "Raul was attentive to my needs, answered any questions that I had in a timely manner."
• "Hayley was really good at pushing the transaction through given the complexity of a chain."
• "Hayley was absolutely superb at communication throughout the sale process."
• "Raul is an absolute gem; really helpful, responsive and maintains a positive and friendly attitude."
• "Amy Fox negotiated well but fair and then followed up regularly with the solicitors."
• "Louise was immensely helpful and approachable throughout."
• "Patricia was really helpful, considerate and professional during our house search."

Cons:

• "Had a really poor experience dealing with Gary at this branch. Just a poor negative attitude, very unfriendly."
• "Professional, friendly service from Patricia, Jack and Dean who all kept us informed with regular contact throughout the entire purchase/sales process."
• "The property we stayed in at 32 Connaught Road had major plumbing issues."
• "I had enquired about 2 properties. They didn't bother contacting me about the first one so I chased them to arrange a viewing."
• "This company let my daughter and her partner live in a flat with damp on the bedroom wall for months."
• "I don't believe it, someone work as agent in property agency but she could not understand, computer PHD (Me) and doctor (My wife) are professional!"

Efficiency

Pros:

• "Just 7 days after finding a property I liked, the referencing and contract was signed and I am ready to move in."
• "They were able to get us a significant number of viewings over the first weekend and under offer in just over a week from listing."
• "Our sale wasn't straight forward but it was made easier by such a supportive agent, especially in the current market."
• "Everything has been handled well in advance for my move-in date, so I can now look forward to starting my new life."
• "The outstanding service, personalized attention, and commitment to client satisfaction set them apart."
• "Very receptive to customer feedback and they took on the sale of our property when the sale with another Estate Agent fell through."
• "Amy was so professional and always got back to me as soon as possible with answers to all my questions."
• "Amy Fox negotiated well but fair and then followed up regularly with the solicitors of both sides."

Cons:

• "We tried to sell through another agent with no luck so handed the reins over to Dean and his team."
• "Property management is terrible. During 9 months of tenancy, the main agent responsible for property management has been very slow in responding to emails."
• "After tenancy terminated, agents were not responding to deposit enquiries."
• "This company let my daughter and her partner live in a flat with damp on the bedroom wall for months."
• "We found Sargeants exceptionally helpful all through the buying process, keeping us informed of what was happening."
• "I don't believe it, someone work as agent in property agency but she could not understand, computer PHD (Me) and doctor (My wife) are professional!"