Clifton Trade Bathrooms Chester Reviews Summary

Customer Service

Pros:

• "Jess was very helpful through everything when choosing our bathroom."
• "Matt and his team were so friendly and helpful! Nothing was too much trouble!"
• "We spoke to Jess in advance and she greeted us when we arrived and was very friendly, incredibly professional."
• "Rob who was fantastic with her. He was really patient, nothing was too much trouble and he made the whole experience fabulous."
• "Clara served us today and the customer service was outstanding."
• "Jess - new to the job and three weeks in was helpful, friendly, cheerful."
• "Rob was excellent in helping us narrow everything down to fit with our budget."
• "Hannah was a wonderful help today! She helped us think of lots of different options and worked to our budget."

Cons:

• "Friendly and helpful but wrong equipment delivered and still waiting for correct equipment."
• "Adding to this review on 9th June 2023....however i am still not happy with the taps for the sink...the hot water tap has been re-tightened by our plumber on 2 occasions."

Product Quality

Pros:

• "Really recommend buying from here as nothing is too much trouble and the quality of the products is outstanding!"
• "After using Cliftons twice before in different properties, my mother in law wanted to buy from there because of the quality of the products."
• "We were very happy about the quality of the products at competitive prices (not to mention their guarantees)."
• "The quality of the tiles and bath etc is excellent and we're really happy with the finished result."
• "We have used Cliftons before and the quality of their products is first class."
• "Excellent quality, service & price! Big thanks to Matt who managed to quickly organise and help me with my tile selections."
• "The quality of the suite was well worth the money and far superior to what we had been looking at elsewhere."
• "Hannah had expert knowledge of all the products which enabled me to make the right choices."

Cons:

• "Also taps not great quality flimsy and wobbly."
• "However i am still not happy with the taps for the sink."

Delivery and Aftercare

Pros:

• "They delivered our preferred choice and took back what we didn’t want."
• "Items chosen and ordered were delivered very quickly."
• "Our bathroom was delivered in full and on time… fantastic service all round."
• "Even the guy who delivered (on agreed date, Tony I think) was really cheerful and helpful."
• "We exchanged a few items at the suggestion of our plumber and that was handled quickly with no problems at all."
• "We came in on a recommendation and weren't disappointed, buying all 20 items we needed including shower screen and tray."
• "Had already sorted out shower room ware with them but were stuck for tiles. Went in and dealt with a few staff over a couple of days and all very helpful."
• "Our order was delivered within days and I am so impressed with the quality of the products. Cannot recommend them enough."

Cons:

• "But wrong equipment delivered and still waiting for correct equipment."
• "Having done all the prep work we couldn't use the shower wall. No problem changed it to tiles which were delivered in a couple of hours and the stuff we couldn't use returned."