Tweeks Cycles Reviews Summary

Customer Service

Pros:

• "Brilliant service with no problems."
• "First time using this company and was quite concerned with the reviews, but was very happy with the service and products received - will happily use again."
• "They answered the phone immediately and gave me the code, they then sent a courier out to collect the parcel free of charge."
• "Their customer service team are friendly and very approachable, despite a reasonably long wait to speak to them!"
• "Customer service for tweeks cycles was very good, they explained to me that they are having issues with their suppliers."
• "I was a bit reluctant to place an order after reading the recent reviews. However, I can say I had no issues and would order from Tweeks again."
• "Customer service was very nice, after half an hour on hold waiting to speak to someone."

Cons:

• "Really bad customer service response."
• "I'm really disappointed with the service from tweeks cycles... the communication has been poor."
• "Very disappointed - sent me damaged pedals, which they would not replace or refund till I paid to return them."
• "I’ve had to open a PayPal case to resolve the situation, and they’re not responding via PayPal either!!"
• "They have absolutely no customer service skills, no one even apologised or made any attempt to help."
• "It’s now been 5 weeks since I ordered my bag and no refund or bag."
• "Never had customer service like it...will never use this website ever again!"

Delivery & Dispatch

Pros:

• "Item was dispatched the next day and arrived a couple of days later."
• "All items were able to be added to the shoe box which was wrapped securely."
• "Arrived next day despite opting for the free delivery option."
• "Dispatch and delivery was then rapid, with a bulky item (kids trailer) arriving within 24 hours of ordering."
• "Speedy delivery - ordered them Wednesday and they arrived Saturday."
• "Items were dispatched next day and arrived 2 days later as expected."
• "The whole package was dispatched and received within 2 days."

Cons:

• "I ordered a bike for my daughters 7th birthday and it hasn't turned up after nearly 2 weeks."
• "I ordered a tub of grease which said that it was in stock & would be despatched. A week later, there was no sign of the grease."
• "Ordered some items. Then after about 7days received a refund, with zero communication."
• "When I went back to their website it was still being advertised as 2 day dispatch."
• "Now over a week later, no delivery, no communication or reply to emails."
• "Ordered items on the 9th still no delivery or update about my order."
• "Lost my parcel due to substandard delivery system based on weight not value of item."

Stock & Product Availability

Pros:

• "The stuff I've ordered has always been delivered reliably (by Royal Mail) in an acceptable timeframe and there have been no errors with my orders."
• "I ordered a lock from tweeks since they had the best price online (and the item in stock)."
• "One of the few stores to have what I needed (Shimano SPD SL pedals and cleats) in stock."
• "Ordered two new Maxxis tyres as their prices are far better than their competitors."
• "Bought my Cube Fritzz 180 from Tweeks back in April. I had no issues whilst ordering, arrived to my door after about a week."
• "I bought a bike for my daughter's 6th birthday, and it was delivered in time, well assembled, the bike is of great quality."
• "The product I ordered was listed as 'in stock' on their website at the time."

Cons:

• "Beware of Questionable online sales practices. Items available on the website are actually not in stock."
• "Ordered an item showing as 'In Stock' on their website. Almost 2 weeks, several emails and two phone calls later I've now been told it won't actually be in stock until late January at the earliest."
• "Same issue as a lot of other reviews, good customer service once I rang up but not advised the item I had ordered wasn't in stock when purchasing or on the order confirmation and so I asked for a refund and it takes up to 5 days to go through."
• "Gloves turned out to be not in stock, I was informed of this weeks after ordering."
• "Ordered an item 6 weeks ago, it did not turn up."
• "Very poor service. Ordered some fiveten shoes showing in stock 14 days ago (still showing in stock today). To this day there has still been no contact from tweeks cycles stating why there is a delay."
• "I've just checked the website and they are still marking the item as 'In Stock, available for immediate dispatch'."