Stonehurst Farm Reviews Summary

Staff and Service

Pros:

• "Really great friendly staff."
• "Had the best time my daughter got to hold a rabbit and have a tractor ride."
• "Pleasant staff."
• "The staff are nice & friendly & helpful too."
• "Staff are lovely and very friendly and helpful 👍🏻"
• "Staff was very friendly and informative!"
• "The staff are all so friendly and engaging with my toddler."

Cons:

• "Very young staff who couldn't really answer questions, ie pets name but they will get better with time."
• "The only thing which let it down was the service at the cafe. It was ridiculously slow."
• "Only 4 petting animals available for 16 children resulted in delays as well as unsettled small and special needs children."
• "The staff or volunteers in the petting area were exceptionally rude."
• "Very little staff interaction, sparse to zero information about the animals."
• "Another dark hair, fringe was hostile."
• "The concession offer for the entry ticket is very poor despite many of the attractions not being accessible to a wheelchair user."

Animal Welfare

Pros:

• "Lots of animals to see and interact with."
• "Got very up close and personal with all the animals!"
• "The farm is lovely, nice to see all the different animals and to be able to hold them and also to feed them, a proper hands on experience."
• "Most of the animals are touch friendly."
• "Friendly animals and good play areas."
• "There's plenty of animals to pet (and you can feed some with the free bag of food they give you)."
• "The animals are all well looked after."

Cons:

• "But am upset to see how the small animals are being kept, small facilities for way too many rabbits guinea pigs to be together."
• "The rabbits are kept in tiny runs with dirty water bottles and only one bowl of food to share between multiple rabbits."
• "The poor little poppets can't even move around properly, dirty water and dirty single food bowl, they look far too underweight to."
• "Rabbits kept in far too small of a space, hardly room for them to move."
• "Hand wash facilities would never meet standards they were worse than pre muck out."
• "We found the place very dirty too, hand washing facilities also lacked soap."
• "I found the sausage rolls to be undercooked (the meat was slightly pink)."

Facilities and Accessibility

Pros:

• "Good shop with local produce and stuff for kids. Clean loos. Good handwashing."
• "Plenty of parking."
• "Great play park with a sandpit."
• "Place was clean with good parking availability too."
• "Great toilet facilities and general fun for entire family."
• "Generous car park and all facilities being at ground level good wheelchair access."
• "Clean, easy hand washing and toilet facilities."

Cons:

• "The cafe is nice but feel it needs to have more seating but I felt the service in the cafe was a bit caffuffled."
• "Only one disabled car parking space, bumpy uneven carpark and paths and no ramps for the buildings."
• "The car park was a bit of a nightmare and could do with some properly laid out spaces maybe."
• "Sadly the car park is full of potholes and would really benefit from being tarmac."
• "Limited parking space on busy days."
• "If you are disabled this farm is not advisable unable to get to most areas."
• "Not been for quite a few years due to accessibility for wheelchairs being poor."

Value for Money

Pros:

• "A very affordable price, friendly knowledgeable staff and lots to see and do."
• "Food for the animals is £1 & a pony ride is £1."
• "Pony ride round a small circle cost £1 extra but well worth the smiles, tractor ride inclusive of entry fee."
• "Had a great experience here with our two year old grandson... really good value."
• "Affordable price."
• "Cafe and farm shop brilliant value for money and really good food and produce."
• "Not very expensive either. Highly recommend."

Cons:

• "Prices was very much overpriced nearly £9 for a adult and £8 for a child to literally look at pigs, horses, donkeys, sheep and chickens."
• "For £6.50 entry it was overpriced."
• "We paid £30 for entry for a family of 4 which I think is pretty expensive considering the farm area is really small."
• "Not very impressed. entry price was steep £19.50 for 3 adults."
• "The price is a bit steep for what you get and I would have expected more for the price you pay."
• "The only down side is its slightly pricey."
• "The only thing is i wouldnt buy tickets in advance just incase you cant make it as you cant transfer to another day."

Overall Experience

Pros:

• "Definitely worth a visit."
• "I highly recommend this place to everyone how is looking for a lovely day out with children."
• "It always feels very friendly and comfortable at Stonehurst."
• "One of my favourite family days out anywhere ever!!!"
• "Unbelievable experience. Very nice farm."
• "A lovely, characterful place to visit, something for everyone, whether it's on your own or with family."
• "Absolutely beautiful place to eat and spend time with the family."

Cons:

• "The cafe is nice and quaint but a bit expensive for what you get."
• "Overall really disappointing day and not worth it. Seems to be clutching at straws and this place didn't tick any boxes for us."
• "Sorry to say that Stonehurst Family Farm and Motor Museum failed to deliver."
• "Queued for the tractor ride to also be turned away due to another party booking."
• "Only negative is the tractor ride. They were every 2 hours and no-one turned up to do ours. I had to go and find someone to run it as there were a number of us standing waiting."
• "Queued to see the guinea pigs for 10 minutes to be told we couldn't sit with them due to a party booking and was turned away."
• "We arrived at 12 and the Santa would be seen at 3.30 but they did not mention that on their website."