De Vere Cranage Estate Reviews Summary

Room Quality

Pros:

• "The rooms are nice, with comfortable beds and there is fast wifi in the rooms."
• "Comfortable rooms and great training facilities."
• "Rooms at Cranage Hall have improved over the past year."
• "The bedroom was large with plenty of storage and a very comfy bed."
• "The rooms were clean and very comfortable."
• "Our room was clean modern and spacious with a good ensuite."
• "The rooms are clean, spacious and comfortable."

Cons:

• "Terrible room we got had damp on walls, mould on curtains, walls had dirty marks and god knows what else the quilt didn't fit the bed and it was old and lumpy."
• "The rooms are slightly disappointing in that they have a dated feel and are quite scruffy with marks on the walls and carpets etc."
• "The room itself (136) was quite basic with a double bed formed from two singles that had been kind of pushed together with a gap in between."
• "The family room we had really was s let down."
• "Very disappointed that the outdoor live cooking experience was closed despite advertised as open."
• "The rooms are in serious need of updating."
• "The rooms were sub travel lodge standard, which was disappointing."

Staff and Service

Pros:

• "Staff were friendly and attentive."
• "Staff very helpful and approachable."
• "The staff are fantastic, both ready to help and anticipating needs."
• "The staff dealt with this wonderfully - top notch reception staff at Cranage!"
• "The staff were very friendly and helpful."
• "Lovely helpful staff members."
• "Staff helpful polite and pleasant."

Cons:

• "When telling the manager about our stay, she was full of excuses."
• "Staff couldn't make simple cocktails."
• "Staff manning the front desk were not that helpful or the friendliest."
• "Staff wasn't that helpful but the manager of the restaurant did give us free drink to say sorry."
• "Receptionist were rude."
• "Morning staff were miserable and almost made you feel uncomfortable."
• "Very poor customer service."

Facilities

Pros:

• "The setting is stunning and the facilities we used were perfect."
• "Big spa and hotel."
• "The gym and leisure facilities were great."
• "Gym facilities looked clean and well maintained."
• "Full access to leisure club, walks etc."
• "We used the leisure facilities which were of a very high standard."
• "The leisure facilities are a great addition. Which includes a pool, jacuzzi sauna and steam room plus a very well equipped gym."

Cons:

• "No Kids Menus, restricted to 1 hour in the pool, kids are not allowed to use Sauna or Jacuzzi."
• "Pool and gym area nice but you have to go through carpark to separate building."
• "Very little public space to relax in."
• "The bottom carpark needs cleaning up & resurfacing."
• "Carpets disgusting, pool was freezing, changing rooms and showers dirty."
• "The pool was smaller than it looked on photos online."
• "Parking is difficult in the evening and gets full most nights."

Food Quality

Pros:

• "Unfortunately they did not have much choice but what we did have was delicious."
• "The food is excellent quality and was delicious (it was a buffet style breakfast) and had a huge variety of hot and cold very tasty."
• "The breakfast was delicious."
• "Food was really good, as was the spa."
• "The food was fairly informal but hot and plentiful."
• "The food was very good."
• "The food served at the wedding breakfast was delicious."

Cons:

• "The food was below par and not worth the cost."
• "The thing for me which let the place down was the evening meal."
• "Food on the restaurant is a bit disappointing, very bland and boring."
• "Very poor value for money for food and drinks."
• "The food is not consistent."
• "The beef bourginon contained no mushroom, onion or mustard, so is actually a stew."
• "Food is average at best (and quite expensive!)."