Downham Hall Reviews Summary

Venue and Atmosphere

Pros:

• "The venue is just amazing and they have worked so much on the grounds since we booked it last year."
• "The venue was absolutely stunning, staff where amazing, rooms where so lovely clean and comfortable, stunning views and just an absolute dream place to be."
• "I fell in love with Downham on arrival, it’s a real hidden gem. The venue was perfectly nestled in the countryside & pretty to arrive to."
• "Downham Hall is beautiful with expansive grounds and breathtaking views and ample parking too."

Cons:

• "The reception was held in a marquee, which didn't have enough heating, the floor in the marquee was dangerous, a wedding quest actually hurt his ankle where the floor gave way."

Food Quality

Pros:

• "The food was amazing, which was very important to us as we are foodies."
• "We had a buffet in the marquee for our reception and the guests were complimenting how wonderful the food was and how well it was catered for."
• "Michelin star quality. I can’t praise them enough."
• "The food in the restaurant was lovely, serving us Scallops and Seabass and then cheese and biscuits to finish."

Cons:

• "Attended as part of a wedding party in September last year. The food at the reception was dire. And we basically had the meat and veg as different courses as it took so long to come out from the kitchens."
• "It was not only cold, but the food was so sweet and unpleasent. Both me and my sister felt sick after being forced into the only vegetarian dishes there (starter and main)."

Staff and Service

Pros:

• "The staff were brilliant and very helpful throughout the process, especially Debra who planned the whole thing and Christina who made us feel so welcome whenever we were there."
• "From the minute we booked out wedding we had the staff at our beck and call all the time, emails and phone calls whenever I needed information."
• "The service was first class, everyone I encountered was professional and friendly, nothing was too much."
• "The attentive waitresses were friendly and efficient. A really lovely place to have a meal."

Cons:

• "The staff serving were miserable, we nicknamed one Miss Trenchbowl, she was very unpleasant to the guest."
• "The young staff at the bar disappeared a lot so drinks were slow."
• "We were also told off for wasting their time and not ordering promptly, so this caused other guests to wait for us and that is also why their food was delayed."

Accommodation Quality

Pros:

• "All of the rooms were spotless, comfortable and had everything you needed."
• "We stayed and the rooms were pretty and comfortable and breakfast the next morning in the orangery with all of our friends was wonderful."
• "Our room was beautiful and the staff were so attentive. The breakfast was delicious. We loved our one night stay."
• "Beautiful place to stay. Beds are so comfortable and it is so quiet and peaceful."

Cons:

• "Lovely location. Beds not comfortable. Breakfast was stated to end at 1030, in their own room book, but was told it ended at 9."
• "The room smelt terribly of sewage as there were issues with the septic tank and power cuts on the premises so we opened both the windows."
• "Most things I could forgive but I have to say I didn't sleep a wink as the lights outside lighting the pathway and the entrance were on all night and very strong and beaming through the windows."