The Quays Swimming & Diving Complex Reviews Summary

Pool and Facilities

Pros:

• "Best pool we've been for a while, warm and not too busy."
• "Gym equipment is relatively modern and there's enough there for it never to seem too busy."
• "Big main pool with lanes where my daughter has swimming lessons."
• "Lockers are easy to use, changing rooms plentiful and the area is suitably sized."
• "Very friendly staff."
• "It's quite small and not very deep, so it's good for the little ones."
• "There's a second leisure and play pool too with jacuzzis for more fun based time."

Cons:

• "The water was so cold compared to last week. Even hot tub was cold!"
• "Staff seemed irritable, unhelpful and fed up."
• "Only to find out no flumes or slides working, No jacuzzi and was not even discounted because of this."
• "The changing room floors are horrendous. They are not being cleaned thoroughly."
• "The flume was closed, which we were not told about before we paid to get in."
• "For 21 pounds for a family of 4 not worth it."
• "Pool had rusty stains all over the sides."

Cleanliness and Maintenance

Pros:

• "I regularly use the quays to go swimming, clean changing rooms and lifeguards that keep everyone in order."
• "Amazing gym, lovely, clean facilities! Staff always very helpful."
• "Parking is very convenient out front."
• "Visited with a view to rejoining since lockdown. Excellent facilities and as good as any private club I've been a member of."
• "You get a parking pass with the swimming subscription for up to 3 hours in their car park."
• "Great staff extremely friendly and welcoming."
• "Good value for money. Not too crowded. Lots of different classes."

Cons:

• "The gym isn't the largest but it seems to cover all the basic equipment you might need it to."
• "The kids pool could definitely do with a facelift, add a bit of color or just update the tiles to get a more refreshed look."
• "It's just let down by the slightly run down feel of the place and lack of free parking for non-members."
• "Dirty swimming pool with not pleasant stuff (not everyone)."
• "Changing rooms and toilets are absolutely filthy and stinking of urine."
• "The pool area is cold."
• "The changing rooms could do with some renovations, and they are extremely hot (I can only speak for the men's), with no appreciable ventilation to be found."

Customer Service

Pros:

• "He was lovely, so helpful and great chatting to my little boy who asked him about his pirate hat due to the pirate themed event, and was very apologetic about the waiting times as they were busy."
• "Friendly, helpful staff were the redeeming part of this place."
• "Parking is free for members."
• "The staff behind the desk today were not friendly, the pool was not well managed by the staff there (people in the wrong lanes, lots of children running)."
• "The lovely young lady at the counter called Amelia, all calm and professional, put us on the next session and sorted out a parking permit for me."
• "The instructor is Brilliant with all the children and everyone has a great time and are making improvements in their swimming."
• "Staff are friendly and helpful."

Cons:

• "Extremaly poor customer service, greetings 'whats up' did not promise anything good."
• "The staff on duty did not seem interested in dealing with issues but only just chatting."
• "Parking is a little limited for such a large facility."
• "Then when we got out the showers were cold so didn't even bother having one."
• "Not recommended took my baby boy swimming here for the first time. You are made to feel like a criminal in the pool life guards make you feel intimidated by staring at you all the time like your doing wrong all the time."
• "The complex itself is open to the public so watch out that your stuff doesn't get taken by the gypsies in the summer like mine did."
• "They then tried to charge over £18 just to use the steam bath saying it includes everything despite the pool being closed."