Stellar Vets Littlehampton Reviews Summary

Quality of Veterinary Care

Pros:

• "David dealt with the issue that was supposedly 'not a problem'."
• "Our elderly Labrador has been treated like a king and been given fantastic treatment."
• "David and David are both so patient, kind, and knowledgeable."
• "David highlighted the problem almost immediately as blocked anal glands which he dealt with."
• "David gave Obi a thorough check over and offered me peace of mind that Obi would bounce back within a day or two."
• "David checked all other paws, gave injection and course of antibiotics."
• "David was wonderful with my stressed moggy and it was such an easy visit."
• "David and his team are so caring."

Cons:

• "Wasn't happy that they had given my cat 15 tablets of antibiotics that were out of date by 5 months."

Customer Service and Communication

Pros:

• "All staff spend time explaining and guiding you through any concern over your dog, even with some humour at the right times."
• "It is particularly nice to be remembered as a client and treated like an equal."
• "I appreciate that I can book and pay for appointments online."
• "David has always been on hand throughout and has looked after Barney and reassured us when needed."
• "David was so caring and professional, and took time to advise me on the do's and don'ts of puppy care."
• "David is very professional, friendly and approachable and listens to your concerns."
• "David is knowledgable, caring and kind. Putting both animals and humans at ease."
• "David is exactly the kind of vet you hope to see; knowledgeable, patient, kind, caring and professional."

Cons:

• "Parking isn't great (you have to pay.... if you can find a space), appointments tend to run a little late."
• "The only thing I would say is follow up appointments, for the same issue, I would suggest should be at a lower rate of charge."

Online and App Features

Pros:

• "The app they use is absolutely fantastic and so reassuring."
• "I appreciate that I can book and pay for appointments online, but if I need to call I know that I can."
• "The pets app is also an additional way to keep in touch and works very well in my experience."
• "The Pet App is fantastic and I wish we had it available for our previous dog."
• "Their App too is a really innovative tool to enable us to stay in touch through a messenger service."
• "The app is totally fab too."
• "The Buddy Unlimited plan helps us to keep her fit and well."
• "I highly recommend Stellar Vets and their wonderful team."

Cons:

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Value for Money and Plans

Pros:

• "The Best Buddy Plan which gives you complete peace of mind."
• "Saved over £150 with their monthly scheme which is amazing!"
• "I would definitely say get 'Best Buddy's'."
• "Their Best Buddy care plan means that we don’t have to worry about certain costs as spread throughout the year."
• "The £29 a month programme is great value and ensures Bentley is up to date on everything and well cared for."
• "The monthly care package is excellent value for money."
• "The Best Buddy Unlimited package too!"
• "The Best Buddy plan is worth every penny, you get so much included in it."

Cons:

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