Bristol Street Motors Ford Birmingham Reviews Summary

Customer Service

Pros:

• "Andrew and Richard from van department these too guys sourced a van for me even when there's a shortage of vans being made they managed to find me one in my spec I asked for and get the finance rolling."
• "Tried everywhere for a Performance Edition Fiesta ST, no luck, phoned Bristol Street where Louise McKenzie found a car, made it all super easy to trade in and collect."
• "Pleasure to do business with the sales manager Mark Selby - professional, straight forward, friendly and honest person!"
• "Nicole Morrow-Toal at Bristol Street Motors truly went above and beyond in assisting me with my first car purchase."
• "Thank you too all the team for helping me and a big thank you to Laura for all the help."
• "I received the best customer service i could ask for at Bristol street motors."
• "I am truly grateful for the customer service I received from Katie and all the other staff that were involved in this process."

Cons:

• "Do not come here parking is ridiculous and also filthy."
• "Although ive tried contacting them since the sale and no reply so not impressed with after sales service tbh."
• "He wasn't interested in helping and had no desire to even take responsibility for the fact that they had done anything wrong."
• "Complete and utter waste of time the whole company also my sister bought a brand new car from Bristol Street motors in Macclesfield and the after sales service is absolutely shocking there too."
• "Absolutely awful service."
• "Didn't like it here at all. I took my sons car in for MOT. Got told by a Stuck up women that I shouldn't be there and they cant accept the car for another hour."
• "I'm not very happy with my treatment from Bristol Street Motors and others should beware that post purchase treatment is very poor."

Vehicle Purchase & Sales Experience

Pros:

• "An Excellent service throughout from Bristol Street Motors from start to finish purchasing a Ford Kuga."
• "Superb. Thanks Bristol Street. My local Ford dealer was too busy, in fact I couldn't of got it done without booking a day off work, but Bristol Street to the rescue."
• "Excellent deal, no pressure, professional staff and friendly, never have I felt more at ease than dealing with this company."
• "After sales support has been good also, making sure that I'm completely happy with my purchase."
• "I was sent a video of the mechanic carrying out a health check on my vehicle, whilst explaining what he was checking and the condition."
• "I would highly recommend BSM and our choice of car was the Ford Puma ST Line X in grey - love it!"
• "Everything went very smoothly, and my new car was delivered to me, in Shropshire, by Fraaz."

Cons:

• "Unbelievable! Purchased a used car just over a year ago, no declaration of it being involved in any previous accidents... It has wiped off nearly £3,000 off the value of my car."
• "Staff were very friendly but I travelled down to see a specific car that then then told me had been sold the previous day."
• "Mis-sold on 2 counts... This has led to issues when I sold the car recently as it only has partial service history."
• "Avoid servicing your car here and go somewhere they take your safety seriously."
• "Brought my car for £5000 with a Years tax at the Sheffield branch... I’m still unable to drive it because they took my money and never taxed my car."
• "Worst experience ever, car was kept in the garage for months with no communication unless I chased it."
• "Sold me a 2012 plate for £5k had a service plan, with a 12 month warranty... Then one month later the clutch and gear box went."

Management & Staff Responsiveness

Pros:

• "Well done Louise. She paid particular attention to our enquiries."
• "Well done BSM, Service staff went above and beyond their J.D to ensure good customer service."
• "Excellent. Reception had refreshment whilst we were waiting to be seen."
• "The service is recorded and sent to your phone."
• "Fraas Ali is dealing with the purchase of my new vehicle and he is doing a great job."
• "Very pleased and will certainly use them again."
• "I would highly recommend Bristol Street Ford New Car Sales."

Cons:

• "Every time I asked to speak to a manager I was told that he wasn't in with no deputy assigned."
• "I would strongly avoid this dealership there customer service is appalling."
• "Being told to contact head office as they accept no responsibility."
• "Considering the reputation this garage has I was left distinctly unimpressed."
• "I didn't want to write such a review about a company i held in high regard but i feel i have to."
• "I just feel like I don’t know if I’ll buy another ford again now."
• "I have not had a very good experience with the service team."