Toomey Dacia Southend Reviews Summary

Customer Service

Pros:

• "Shav who was extremely helpful and friendly."
• "Service was booked and carried out at my convenience."
• "Very pleased with the service I have received from the Dacia Service Team."
• "Dan's professionalism and knowledge made my car buying experience a breeze."
• "The staff at the dealership are never pushy with sales."
• "Had great, down to earth information and all our questions answered."
• "Zach was really helpful, assisting us to find a car we are happy with."
• "Flawless service from Zack at Renault as always."

Cons:

• "I was initially told 6 weeks for the part but after around 12 weeks I still hadn’t heard anything."
• "The only thing that can be improved is the gear lever knob."
• "Service was shocking. When I got home from the service I lifted the bonnet to find the coolant cap resting on top of the coolant."
• "I had to ask 3 times for the breakdown to be explained, as the rep would not confirm a fitting fee."
• "Every time I took the car into the dealership the receptionist at the service centre was rude."
• "Lack of communication from sales departments even after registering your interest for a car."
• "Car was returned from its service with oil leaking from underside which has stained my driveway."
• "Bought our Dacia from Toomey Southend last year, it's about to go back to Toomey for the 4th time!"

Quality and Value of Cars

Pros:

• "We was impressed with the difference a couple years made."
• "The whole thing was quick efficient and very friendly!"
• "My Duster had its first service on the 18th of August at Toomey's Southend. It was easy to arrange and all went smoothly."
• "Was the best sales & collection experience at Toomey so far."
• "Just bought a new Dacia Jogger....Trade in price was fair and purchase admin was all easy."
• "Extremely pleased with the purchase of our son's first car."
• "I haven’t had much dealings with main dealers but Toomey have been very good."
• "Just purchased a Arizona coloured Dacia Duster from Toomey's of Southend and really pleased with car."

Cons:

• "After a week we went back with the Dacia because of a small rattle in the boot door."
• "When I bought the car, I also paid £256.67 for the 2 year Dacia service plan. The dealership did not refund me this money."
• "Car heating fan not working - we have been told there will be a long wait for spare parts. Sat Nav not working."
• "Popped into toomey renault for a car changer over and as always ricky obrian was there to assist me in a very professional way."

Salesperson Professionalism

Pros:

• "Dan's attention to detail and customer service skills were amazing."
• "Ricky found us the perfect car and helped us every step of the way."
• "Ricky O’Brien was fantastic and answered all our questions."
• "Ricky spent time going through everything."
• "I would definitely recommend him and Toomeys at Southend to anyone wishing to purchase a new car."
• "I can highly recommend Ricky for your next purchase and have recommended personally to family and friends! 5*"
• "Joe Baggley was fantastic in keeping me fully informed."
• "Joseph Baggley was supportive and professional from start to finish."

Cons:

• "Unfortunately, in the time at the part to arrive, I noticed a rattle from the engine bay."
• "Every time I took the car into the dealership the receptionist at the service centre was rude and didn’t appear to be very interested in his job at all."
• "Lack of communication from sales departments even after registering your interest for a car."
• "Zach was so helpful last time when I came in I didn’t know what I was doing and he made the whole thing easy."