Armstrongs Funeral Service Reviews Summary

Communication

Pros:

• "Communication was clear, concise and professional."
• "After only 3 rings it was great to hear a person speaking to me."
• "The communication was very responsive and helpful."
• "All communication was brilliant."
• "Nick took the time to explain each step to us and was on call to answer any queries we may have."
• "Oliver made this a relatively stress free period, he was always on hand, either by phone or by email, to answer any questions I had."
• "Very satisfied with the care and communication from Nick and colleagues."

Professionalism

Pros:

• "The whole process of organising the funeral was made straightforward and the actual funeral itself was a fitting tribute to a man who was so loved."
• "I highly recommend Armstrongs Funeral Service for the caring and understanding at a very difficult time to guide through all the details in a professional and courteous way."
• "They have been so personal, considerate and professional throughout."
• "From the first point of contact Lewis and his team showed great respect, compassion and professionalism."
• "The service was very professional yet personal and friendly at the same time."
• "The 'team' at Armstrong's were absolutely brilliant. Nothing was too much trouble no matter how big or small, everything was carried out with quiet, calm and professional dignity."
• "I cannot speak highly enough of the professional way in which everything was carried out."

Personal Touch

Pros:

• "It felt like I had entrusted mum to a family member."
• "From beginning to end this felt like a personal service."
• "The service offered by Armstrongs was very caring and personal."
• "We particularly appreciate that they are independent and feel that this shows in the flexible and personal care that they can offer."
• "This truly is a family friendly service offered by Nick Armstrong and his team."
• "Armstrongs offer a bespoke service that is tailored compassionately to suit the individual requirements of each family losing a loved one."
• "The moment you stepped into the house, we knew we couldn't of asked for anyone better to do Allie's service."

Support and Comfort

Pros:

• "Nick and the pallbearers on the day were supportive, informative, gentle, kind and respectful to our grieving family."
• "The care and support provided by Armstrongs was a huge comfort to myself and the rest of the family."
• "The warmth and kindness shown by the staff on the day gave us the strength we needed."
• "They were caring and compassionate from the first moment we spoke to them and the service they provided was completely faultless."
• "The team at Armstrongs were kind and compassionate from the moment we called in and Michelle guided us through the whole process with care."
• "Even a few weeks after the service Darren called or messaged to see if I was ok and if we needed anything else."
• "Thank you all for making a very difficult time more bearable."

Attention to Detail

Pros:

• "No detail was too much trouble like the attention to their appearance to ensure it matched their wishes and the longer than usual timings after we decided to have a more unusual ceremony at a village hall."
• "Everything was carried out to our instructions with great care and detail, for which i will be eternally grateful."
• "Their attention to detail was incredible even down to the colour of ties they all wore, red, mum’s favourite colour."
• "They accommodated everything we thought of and there were so many little things added that made a big difference."
• "The attention to even the smallest detail, flowers from Armstrongs on the grave, remembrance cards sent after the service."
• "Armstrongs thought of everything as well as the small details."
• "The small touches... Wooden hearts, Forgetmenot seeds."