The Lanesborough Reviews Summary

Service

Pros:

• "The staff is very professional and attentive."
• "Service was great, the staff were very attentive."
• "The staff were fantastic, striking that perfect balance of being attentive without being overbearing."
• "Service was impeccable and food delicious."
• "Service was just perfect - what you expect from a top dining experience."
• "The service is always impeccable; friendly, attentive, but not stuffy."
• "Service throughout excelled."

Cons:

• "Although delicious, the service for afternoon tea was the worst I have ever experienced in a posh establishment."
• "The service was very very slow and if you don't raise your hand, they won't notice you."
• "The restaurant staff were extremely slow with the lunch service and rarely topping up drinks."
• "Service was not exceptional. Beautiful restaurant setting, but the service was as average as being at Bills, San Carlo, or anywhere else."
• "Service non-existent. Kept getting passed from staff member to staff member."
• "Service throughout the two breakfasts was painfully slow and haphazard."
• "The service was even more upsetting. The tea room staff had no situational awareness and constantly interrupted our conversations."

Ambience

Pros:

• "The room is gorgeous. Seems like the what the Titanic would have looked like."
• "The setting was superb and quiet with minimal noise between tables."
• "Gorgeous hotel, lovely interior, very beautiful."
• "The most incredible afternoon tea - the setting is beautiful, the ambience, the staff, the service, and the presentation of the meadow afternoon tea (perfect for spring) was just impeccable."
• "It’s not just the elegant surroundings or the delicious coffee that makes this place special; it’s the people who bring it to life."
• "Aesthetically very nice, classy looking tea room."
• "The room and hotel were both exceptionally beautiful and elegant."

Cons:

• "The room for afternoon tea is also cold and feels like you're sitting in someone's conservatory."
• "No greeting or polite introduction."
• "Service was good, overall hotel feel is cold and business like."
• "But it is certainly in need of sprucing up now as it's looking a little tired."
• "The rooms are extremely small with low ceilings due to the fact its a converted old hospital."
• "The first room we had was basically a Nanny's room. Am was glad it was too hot at the time, so we got moved to another room which was unfortunately as it had no ceilings space and the room that we wanted that to had to be in the Regency style."
• "We'd been charged for water, a tactic reminiscent of cheaper restaurants."

Food Quality

Pros:

• "The pastries were homemade and tasted devine."
• "The food was high quality and delicious."
• "The selection of sandwiches and sweet dishes were fresh & tasted wonderful."
• "The food was incredible. So tasty."
• "The food was delicious with a diverse selection of sandwiches, each had a unique lovely taste."
• "The food was extremely well presented and absolutely delicious."
• "Sandwiches and cakes were full of flavour and the Pal Mal cocktail was amazing!"

Cons:

• "Those five finger sandwiches were £20 and honestly not all that flavorful/tasty."
• "We found the rest of the desserts too sickly to enjoy."
• "The cupcakes were also very dry."
• "One of my cakes was frozen in the middle which tells me they are not too fresh."
• "Most people leave a lot of the sweets uneaten, which makes me wonder why the chef hasn't used this feedback to adapt the menu."
• "Limited choices of sandwiches and sweets with average taste."
• "We were very disappointed as the whole point of booking was to try delicious cakes we've heard so much about."

Value for Money

Pros:

• "Highly recommended."
• "I would give it 6 stars if I could."
• "Very good value for money and look forward to my next visit?"
• "Highly recommend for people who are looking for a luxury hotel located in a central location with access to a beautiful gym and spa."
• "The hotel's attentive service is consistently praised by guests."
• "Exceptional service. 10/10 would recommend."
• "The spa is brilliant, all the staff in the building know exactly who you are!"

Cons:

• "For £75 a head this was absolutely not worth it."
• "Here at The Lanesborough, from 7:30 PM onwards, the minimum spend per person is £50."
• "I will be writing to the manager separately and unlikely to return there any time soon."
• "I don’t think I will be coming back anytime soon."
• "However, if we were aware of the service charge being £33 at our afternoon tea, we wouldn't have attended."
• "The prices are insane and even after being gouged when buying their cigars, committing to £50 minimum buy per person, they still won't allow you to smoke your own cigar."
• "Spent around £200 amongst the three of us on a very minimalistic affair."