Mercedes of Peterborough Reviews Summary

Customer Service

Pros:

• "Excellent customer service as always and the precautions in place against Covid-19 are superb."
• "Highly attentive reception and easy to use online login with key drop box."
• "Extra cost of the tire was outweighed by the politeness, professionalism and top level customer service experience."
• "I was impressed by the friendly, efficient service."
• "The service I received from Mercedes Benz Peterborough was very good all the staff I came in contact with where very polite and helpful."
• "Over the phone very helpful and polite staff."
• "Mercedes on the other hand rectified the problem and provided a health check of all the major safety parts. Very professional process in keeping me informed."

Cons:

• "Didn't even question what my call was related too, clearly not worried about good Customer service."
• "Driver not paying attention to details."
• "The staff were courteous, but sadly after authorising for work to be carried out on the car… we received notification to collect our car but when we arrived we were informed the work hadn’t been carried out."
• "Worst customer service I have ever experienced in my life, took my car to have the pan roof lubricated and they messed the program up."
• "New to the area called to book in a service for my Mercedez, receptionist was rude and abrupt."
• "Customer service is extrmely poor! unless you're purchasing a car, well then they're your best friend for an hour or so."
• "They could not have been any less helpful if they had tried... impossible to get through on the phone, no updates on progress."

Facilities and Efficiency

Pros:

• "Sparkling clean and stylish showroom and ample parking."
• "Automated drop off made it really quick and didn’t delay me getting to work."
• "All staff make sure you are being looked after when walking past you in the customer lounge."
• "Quick, efficient and highly professional."
• "Service while I waited. Pleasant easy experience overall."
• "Impressed with video link showing inspection of underside of car."
• "Very efficient safe service especially during this terrible time with covid."

Cons:

• "1 hour service slot, waited at least 3 hours, toilets out of order, no coffee facility, showroom shut off."
• "They didn’t even bother to clean my car when I came to collect."
• "Surely they knew prior to me arriving that all the parts were not present for the service."
• "The car has a horrendous road noise and various rattles inside."
• "Car has issues taking off at roundabouts, there is a 3/4 second delay, posing a huge safety risk."
• "Phoning everyday, and told system still down."
• "When I got there I was told it could take 5 hours to sort my car."

Staff and Professionalism

Pros:

• "I recently bought my car from Josh and it was a 5 star experience from start to the end."
• "Bought a GLE400d from salesman Robert Clegg - so unbelievably simple and efficient and, most importantly, no hard sell."
• "We recently dealt with Jess Holmes for a test drive. Jess couldn't have been more professional and polite."
• "Mike never moaned once at the extra work and still gave a great customer service."
• "I recently had my car serviced at Mercedes-Benz Peterborough. I cannot fault the service I received from Michael. He was an absolute pleasure, professional yet personable."
• "Incredibly well organised, excellent communication and great service all round."
• "Professional, helpful and everyone went the extra mile to deliver great customer service."

Cons:

• "Sales staff snobbish, I was informed that a DAB wasn’t included in 'cheaper models'."
• "Went in to look for my next Moterbilly car. The staff were not very friendly."
• "Think twice before you use this company to service your vehicle! Long story on mine but basically they told me lots of issues after I’d spent 1000 on a service."
• "I would not recommend Mercedes of Peterborough unless you want to pay high prices for really, really poor service."
• "The staff at Mercedes treat everyone as though they have the most expensive car or are buying the most expensive car."
• "They put 100% into selling cars and making money but as soon as it comes to fixing cars and their issues they don’t seem to care."
• "Personally I would avoid this dealership at all costs. I enquired about an A45s they had in stock at the time I was basically told by the salesman that they wouldn’t sell the car to me."