Gymbox Victoria Reviews Summary

Staff & Instructors

Pros:

• "Jack showed me around, totally knew his stuff and you could tell the staff were happy and helpful."
• "Gashi in the sales team was really professional in his conduct."

Cons:

• "The instructor was rude and just shouts instead of helping correct."
• "Aaron Cook is the worst instructor. A very arrogant young boy that doesn't pay attention and just shouts at members instead of actually teaching."
• "The PTs just sit around on their phones."
• "The entire staff needs training on this subject."

Classes

Pros:

• "First class done last night (bike and beats with Harriet) and loved every second!"
• "I love Gymbox Victoria's classes! There are so many good ones, that I wish I had more free time!"

Cons:

• "Over subscribed for size of gym."
• "Most classes are fully booked within the hour of coming available at 7am."

Facilities & Equipment

Pros:

• "The facilities are incredible definitely worth paying at bit extra for."
• "Everything is on one floor, mostly in one large room, so it comes closest to having the club atmosphere the brand seems to strive for."

Cons:

• "The gym floor is a mess, a hazard."
• "Broken equipment - can take over a month to fix a machine."
• "Equipment/weights gets spread around all rooms of the gym."
• "Changing rooms dirty and mostly equipment is never available as they are letting too many people in!"

Cleanliness

Pros:

• "Everything is nice and new."

Cons:

• "Towels are smelly, changing rooms dirty."
• "Small, not very fresh feeling towels."

Atmosphere & Culture

Pros:

• "Between 9.30-11am it's great."

Cons:

• "Pretentious, overpriced and filthy changing rooms."
• "The people who come here all seem to be from Planet Obnoxious, located in the Galaxy of Attention Seekers."

Membership & Customer Service

Pros:

• "3 Days after this incident, Gymbox investigated further my concerns and resolved the issue."

Cons:

• "They never mention this during their sales pitch but it is hidden in the small print."
• "Now threatening me with a debt collector over £70."
• "Extremely poor customer service apart from few delightful exceptions."
• "The worse attitude by very inexperienced staff who are meant to help but just want to sit around and chat."

Overall Experience

Pros:

• "If you can fix this I'll happily come back with a 5 star follow up ;-)."

Cons:

• "Meh. Ok sometimes.....really bad other times :(."
• "Be very careful of this company, once signed you are just a number or better put a 'barcode'."
• "Was pretty good when I first joined a couple of years ago but became increasingly busy to the point that is close to unusable in peak hours."