Apsley mots Reviews Summary

Impartiality & Trust

Pros:

• "As they do not carry out repairs (other than a faulty bulb or other minor issues) you can rest assured they are completely impartial."
• "They don’t do repairs their so they have no financial gain what so ever in failing a vehicle other than your own safety."
• "Brilliant guys at Apsley MOTs - use them every year as they'll do what they can for you and have no vested interest in 'finding' a fault to get more work!"
• "MOT centre, that don't do repairs. So they have no incentive to fail a car. That's why I trust them so much."
• "Also, as an MoT ONLY centre, they have no incentive to find faults that are not there as they don't make money from fixing things."
• "These guys only do MOT'S they don't have to find work for there garage like some other MOT places."
• "An honest test with no interest in failing my car."

Cons:

• "5 stars for service. Minus 1 star for very limited space and the surface road. Pothole after pothole."

Professionalism & Friendliness

Pros:

• "Everyone was very professional but could also have a laugh which I loved!"
• "The staff are really friendly & often fix minor faults free of charge to get you through an M.o.T."
• "Friendly and professional staff who managed to fit me in very last minute."
• "Fantastic family run business! Lovely, friendly and welcoming with an excellent service."
• "Very friendly and professional and get the job done to a high standard."
• "Staff were very friendly and was impressed that as a women they spoke to me without being condescending."
• "All staff were welcoming, helpful and professional."

Cons:

• "They are very fair and honest and I am very happy with the persistence they show in identifying and explaining the issues. May be an odd one, like mine with hand breaks! could have been given better suggestions about how to fix."

Facilities & Comfort

Pros:

• "They have a nice little waiting room overlooking the workshop, so you can keep an eye on your car :)"
• "The waiting room was clean and pleasant with coffee available."
• "Nice warm waiting room with tea/coffee/water facilities."
• "Clean, warm waiting room with free tea on a freezing day."
• "Comfortable waiting area and whole place was extremely clean and tidy."
• "The test centre is amazing - extremely clean; free tea and coffee while you wait; courteous and very professional staff; great viewing room where you can watch what’s going on and how thorough the tester is."
• "There is a comfortable waiting/viewing area with free drinks."

Cons:

• "I had an appointment with them on the Thursday but they rang me and had to cancel as their emissions machine broke down."

Service Quality & Efficiency

Pros:

• "Fantastic, friendly and helpful service this afternoon."
• "APSLEY MOT's are great. Thanks guys!"
• "I would highly recommend this company to anyone needing an mot."
• "Worth every five-star rating it receives."
• "I've gone to Apsley Mots over the past three years, through passes and fails and they are always polite, on time and I know they won't rip me off."
• "Friendly and efficient service."
• "Quick and professional service, highly recommend!."

Cons:

• "No cons mentioned related to service quality and efficiency."