Out of Bounds Reviews Summary

Staff and Service

Pros:

• "The climbing instructors were very friendly and helpful."
• "Great friendly and helpful staff."
• "We were served by a lovely young lady called Christine she was helpful and happy to serve us she is a credit to this company."
• "Staff were phenomenal, the kids had a fantastic experience and the pizza's were well received by the kids."
• "Both James and Dan worked so hard, responded and engaged with the young people so well."
• "ALL the staff were absolutely amazing, they got someone to sit with my daughter so I could be with my mum, they went above and beyond."
• "Today we were served by Steven and Alice in the cafe. Two lovely and enthusiastic staff members, who clearly love working for the firm."

Cons:

• "Only thing that let it down was a rude cleaner stropping over some crumbs my children caused she huffed and puffed and swore under her breath as she walked past."
• "The staff told everyone that the bowling is £5 per game when coming to a party, they then charged me full price for 4 games and refused to refund me the difference."
• "The only downside was having to wait over an hour and 15 minutes for our food."
• "I saw a child escape the soft play and not too much was done about it."
• "The clip n climb seemed to be oversold as one child spent a lot of their session queuing for apparatus, despite the session being pre-booked."

Facilities and Activities

Pros:

• "Great range of fun activities."
• "Great climbing facilities for kids, well staffed."
• "The soft play area is a secure area, consisting of three levels, with a ball pit, spiral slides and balancing equipment."
• "The place has indoor and outdoor activities... clip 'n climb, soft play, jumping pillows, adventure net, crazy golf (the best in the area!) etc."
• "Aside from the soft play area there is ten pin bowling and abseiling / rock climbing facilities."
• "Lots for the kids to do, all in one place, soft play, clip & climb, bowling, laser tag, crazy golf and more, inside and outdoor activities."
• "So much to do, climbing, soft play, bowling, mini golf, bouncing pillows, and more."

Cons:

• "Downside is that they have withdrawn being able to order at the table in the soft play area."
• "Sensory nightmare! Far too hot, way too loud and much too crowded!"
• "The softplay has so many kids in it that your child can't really move."
• "100% avoid on a rainy day!"
• "If you don't drive, there is ZERO safe way to get here, as there are no pathways/pavements leading to the entrance."

Food and Pricing

Pros:

• "Regularly pop to soft play and have held bowling birthday parties here. Great customer service and food, although not the cheapest it is fantastic quality."
• "It's reasonably priced to get in and the staff are very friendly."
• "Christine, who works here, recommended the Play and Food deal. We were really impressed with this, really affordable for soft play and lunch for my 3 year old!"
• "For £9.50, this is a steal and a great find! 18 hole course suitable for all ages."
• "Food is lovely, delicious homemade burger and thin crisp pizza."
• "The price of food is reasonable however the soft play is very very good."
• "Food choices were limited but what we had was quite nice."

Cons:

• "The food isn't the best."
• "Food a bit on the expensive side."
• "Pizza's were only covered with topping in the centre with hardly any cheese, hotdog was in stale bun."
• "Small mortgage required for the food."
• "Food is OK but quite pricey."
• "The food is pretty grim and very over priced."
• "Cost of drinks was very expensive though, so be warned."

Cleanliness and Maintenance

Pros:

• "Extremely clean, great variety of things within the soft play."
• "This is a first class facility for groups or individual children."
• "Good customer service, clean facilities."
• "Everything really clean and well kept."
• "As with all indoor play centres since this Covid hoax nonsense, the premises are spotlessly clean."
• "Lots of cleaning going on while I was there which is great to see."
• "The whole place is very well maintained, there is always staff cleaning."

Cons:

• "If I have one comment, I would say they would need to improve on cleaning."
• "It seemed very chaotic and disorganised."
• "Super super noisy! so if you have children who are noise sensitive, bring the ear defenders or avoid, depending on the severity."