Aldwych Theatre Reviews Summary

Theatre Experience

Pros:

• "The theatre was well-maintained, and the seating arrangement provided excellent views of the stage from every angle."
• "The size of the theater allows an intimate experience with the show."
• "The interior of the Aldwych Theatre exudes a timeless elegance."
• "Beautiful old theatre with amazing architecture, we sat in the stalls and were very comfortable."
• "This is a lovely intimate theater with quick security screening of bags at door opening."
• "The theater itself is quite nice and typical of theaters built in the early 1900's."
• "The Aldwych is a lovely theatre full of character."

Cons:

• "The theatre was warm and stuffy."
• "The theatre is really cramped and the seats uncomfortable."
• "Unfortunately the layout of the seating is not good."
• "The theatre itself has very uncomfortable seats with no leg room and no arm rest (grand circle)."
• "However the actual theatre, in the balcony area, was extremely steep and the floor uneven, and the seats were narrow and low."
• "The theatre as with all the old Victorian theatres was very cramped."
• "Sitting arrangements awful. Dark and dingy theatre. No leg space."

Staff and Service

Pros:

• "The staff was friendly, cheerful and helpful."
• "The staff and security were very friendly and helpful."
• "Fabulous, caring staff. My friend whom I went to the theatre with is registered disabled and the standard of customer care was outstanding!"
• "The ushers were knowledgeable, directing guests to their seats efficiently."
• "Staff were very friendly and kind and also stepped in when someone tried to take pics."
• "All the staff who assisted us were brilliant, nothing was too much trouble, everyone was very polite & helpful 5 Stars to them."
• "The front of house staff were particularly gracious and kind."

Cons:

• "However the front of house and security must learn to work with a smile!!"
• "The biggest let down was the very RUDE security guards outside."
• "Absolutely DREADFUL European staff with no care for theatrical production."
• "Some staff need to be more friendly."
• "Asked to speak to the manager who just seemed bothered to have to talk with a patron; his demeanor was further insult that truly the Aldwych Theatre did not really care about our experience."
• "When writing to the customer services later, their response was a bit rude."
• "Totally ruined what was a great show, but the harassment received by staff was ridiculous!"

Show Quality

Pros:

• "The musical Tina that is currently on is amazing."
• "Went to see Tina Turner musical, an absolutely amazing show, and it is a must-see musical."
• "Wonderful cast and great to honour the legendary Queen of Rock and Roll: Tina Turner."
• "The music, costumes, lighting, and casting were outstanding."
• "The sound system at the Aldwych Theatre was top-notch, allowing every note and lyric to be heard crystal clear."
• "The Tina Turner Musical is absolutely incredible the cast is amazing and all extremely talented."
• "The performance was amazing."

Cons:

• "The only irritating thing was that people were allowed to come into the show late disturbing others and move about during the performance."
• "The theatre is beautiful, the singer was amazing but I was a bit bored with Tina's story."
• "The sound quality was not the greatest though, I felt the vocals were not emphasised enough."
• "It was ok. I felt some of the songs did not fit the situations they were sung in."
• "The story itself has periods where it's quite boring."
• "Although I brought two tickets for 'free view' seats in the stalls, the view for us and others around us was blocked!"
• "Also, the music was so loud that we sometimes had a hard time hearing the lyrics of the performers."

Facilities

Pros:

• "The toilets are easily accessible & plenty of them."
• "I had arm rest and leg space (6 feet tall).. the queue for the restrooms moved quickly."
• "There were lots of loos and mini refreshment stands."
• "Coat/bag check @ front is a plus."
• "Non alcoholic drinks are served on the side Stall area inside the Theatre."
• "Practically the venue was great, easy access, toilets on every level and helpful staff."
• "Easy to find and no problems with access in and out."

Cons:

• "The bathrooms are also extremely small and the bar does not serve drinks at the interval."
• "There wasn't much space to put the coat and hand bag anywhere rather than on the floor under the seat."
• "The theatre needs more toilets!"
• "However, please note the toilets are tiny, only 4l5 cubicles so long wait - particularly in the Grand Circle."
• "There are limited ladies toilets so be prepared to queue during interval."
• "Toilette is a big No No is not enough toilette for the amount of people is going there."
• "The theatre only accepts card no cash."

Accessibility and Comfort

Pros:

• "The seats had plenty of leg room for me at 5 11 which is always a nice surprise."
• "The seats had a great amount of leg room, which was very welcome."
• "The seating is comfortable, but a bit tight on knee room."
• "Views of the stage from stall H5/H6 was perfect."
• "We had seats on the second to last row but had a clear view."
• "Most seats provide a great view of the show."
• "Great views from the seats."

Cons:

• "Not very comfortable for a 2 hour show as chairs are small and very next to each other."
• "The seating is very steep and may not suit people of limited mobility or who don't like heights!"
• "The seats upstairs are very close to one another and not very comfortable."
• "6ft or taller, may have leg room issues."
• "For a 5ft 10 woman it's was really uncomfortable and painful at times."
• "The seats are a bit small but it is a very old theatre."
• "The leg room was very restricted."