Ken Brown Kia Harlow Reviews Summary

Customer Service

Pros:

• "Received excellent customer service."
• "Stuart responded promptly to my every query."
• "Alan Sharpe was superb. Friendly and professional."
• "Helped me obtain the car I wanted without any hard sale techniques."
• "Excellent member of staff. Kia and Ken Brown should be proud."
• "Aqeem. A lovely bloke who’s very informative and friendly."
• "Stuart was a very friendly chap over the phone and provided clear email communication."
• "Very professional and the videos provided that explain any faults or non faults with the car is exceptionally handy."

Cons:

• "I felt that the salesman had no concept of a person that hadn't had a new car for 14 years."
• "Unhappy that my car was returned unwashed and not vacuumed."
• "Was criticised by Service staff for not putting fuel in the courtesy car after driving a total of 7 miles!"
• "The salesman never made sure I was alright with everything."
• "This staff member needs to attend a continuing education course on how to foster good customer relations…"
• "It looked like a very quick job with some touch up paint."
• "I was not very happy with the customer service I received."
• "Absolutely shocking customer service, stay well away."

Professionalism

Pros:

• "Kept me informed at all stages."
• "Very impressed with his efficiency and diligence."
• "The staff are always friendly and knowledgeable."
• "Stuart McIntyre made the whole process quick and simple."
• "Was greeted professionally."
• "Provided excellent aftercare service after I had purchased the vehicle."
• "Excellent customer service as always, been getting cars and services from here for probably 12 plus years now."
• "I was greeting by Alan who was very polite and very easy to deal with."

Cons:

• "Test Drive Troubles: a persistent whistling noise emerged, intensifying with speed."
• "Deceptive Deal Offer: discovered they had dishonestly increased the car's price, nullifying the promised discount."
• "Unfair CCD Form: The document inaccurately stated that I agreed to a monthly repayment of £0.00."
• "I walked around looking at a few cars and still nothing."
• "Wouldn't do anything because I hadn't purchased the car from there."
• "I felt really bad and I'll never take my car to this service anymore."
• "I thought this would be a nightmare on top of our situation but within 2 weeks the car had been collected."
• "Ken brown harlow only agreed to look at hazardous defect with front window mechanism."

Product Quality and Features

Pros:

• "This is my first EV and I am not only well pleased with the car but, from being an EV sceptic, I am now a total convert."
• "I am so pleased with my Kia Sportage."
• "The problem was resolved and the work was completed by lunchtime as promised."
• "Darren offered a test drive of the vehicle I was looking at, very nice car and lovely drive (picanto gt line)."
• "I booked my car in for repair of the electronic hand brake."
• "Loved my experience here, Darren the sales man was very lovely, very informative about all the questions I had to ask."
• "Took my Kia in for a replacement part under the amazing 7 year warranty."
• "The car was serviced and cleaned before we picked it up."

Cons:

• "Nice crater sized chip in the bonnet with a hack job of a correction to it."
• "36 grand car and it had a cracked reflector that had clearly been glued!"
• "The badges that are supposed to be on the car I asked for some as they had been removed, they have sent me old ones."
• "When the car arrived there were unnecessary marks along the door strips."
• "There was a chip in the paintwork on the front bumper."
• "I was left with my new car that wouldn't start due to a flat battery."
• "Some kind of goodwill gesture from Kia for the disappointment and inconvenience would have been nice."
• "After kia uk called them they very reluctantly agreed for my car to come in and be inspected and repaired."