Saffron Kitchen Lea Bridge Reviews Summary

Service

Pros:

• "Staff are really nice and try there best with everything."
• "Azhar served me and my friends, he was soo so welcoming and kind."
• "The preparation, set up and service on the day was excellent!"
• "They managed to get a table to fit the whole group without inconveniencing other customers"
• "The service was impeccable"
• "The staff are really friendly and are always around to provide help!"
• "staff were helpful in accommodating our group of 9"

Cons:

• "Waiters was really bad, was not bothered and was very lazy."
• "No patience whatsoever from the waiter, who constantly rushed our party of 15 people to order."
• "The staff member at the front was unfair and rude!"
• "For some reason, the waiter appeared to be counting the number of boxes in front of us - strange thing to do in front of customers."
• "They keep forgetting what we ordered and we had to keep asking when it's coming."
• "They lack customer service skills and have got worse over time."
• "The waiter also kept coming to our table & disturbing us with taking dishes away we were yet to finish"

Hygiene

Pros:

• "The toilets were nice and clean, which are slowing getting better in Asian owned restaurants."
• "Bathrooms were clean which is great."

Cons:

• "The only complaint I have is regarding hygiene."
• "The floor was a bit dusty and ice cream counter had loads of handprints on it."
• "It could be cleaner such as cleaning the floor in between services, our table had sauce under the table that hasn't been cleaned."
• "The table and area underneath the table was dirty, with drinks and dirt on the floor area, and broken glass."
• "Vivid blue fungus inside the meat"
• "Some of the decor has a layer of dust so it does need to be maintained."
• "There was mould on my bread."

Food Quality

Pros:

• "A bustling restaurant serving amazing dishes."
• "Food was fantastic albeit a bit pricey, service could've been a bit better."
• "Very very delicious Indian food being served here"
• "Every dish had an authentic taste and was made to perfection."
• "Everything we ordered was full of flavour, perfectly cooked and served fresh"
• "The food taste, quality and variety was absolutely outstanding."
• "The food is amazing a bit pricey but so worth it."

Cons:

• "The Dam pukht biryani tasted nothing like it."
• "The bhuna ghosht was absolutely bland"
• "Kebabs and chicken nuggets were shop bought and other items were not made fresh."
• "Meat dishes not my taste and overpriced."
• "The prawns had a burnt taste. Butter chicken was very bland and hardly any chicken pieces in the container."
• "The chicken biryani was mushy but covered in a pilau rice on top to mask this"
• "This food was horrible the paneer was all burnt and the prawns tasted so bad."

Price and Value

Pros:

• "The prices a bit high but don't mind as the taste n portion is amazing"
• "It's a little more expensive then the average in its category but so too was Customer service & Food. Excellent in fact."
• "To top it all off the prices are extremely reasonable."
• "The total cost was very reasonable and represents good value for money."
• "The price was reasonable"
• "Affordable prices. The starters were amazing. Great flavours. Really worth your money."
• "Price is proportionate to food sizing"

Cons:

• "the prices are a bit higher than usual restaurants"
• "Expensive Expensive Food, no Taste just normal and customer service is just ordinary."
• "V expensive for kids don't bother if you have fussy kids."
• "Extremely overpriced, £65 for 1 adult one child and that was just mains."
• "The food is a bit too pricey for a classic takeaway curry."
• "Food was lovely but quite disappointed to be put in a back room that just did not have any ambience or feel of a restaurant setting."
• "Overall it wasn't worth the effort or wait or the hefty bill for two people."

Atmosphere and Decor

Pros:

• "A lovely setting especially on these hot days. Outdoors In a marquee surrounded by lovely decor, trees, lights, leaves draped around the marquee."
• "Very modern decor and very clean"
• "Great deco"
• "Nicely lit restaurant at the front with a glass roof at the back allowing natural light to come through."
• "Nice Cozy Interior."

Cons:

• "I will definitely not visit again such a disgusting restaurant."
• "Sad to see what was once a great icon of a local restaurant descent into the abyss..."
• "Service appalling. Food not great. Seats very unclean."
• "The venue is indeed of done diy. It would have been the talk of the town 10 years ago but now it's looks uninviting."
• "The restaurant experience at Saffron is a poor one and feels more transactional, if anything."
• "the atmosphere was a massive change from what was"
• "Food was nice but was disgusted with the owner when he decided to kick us out while still eating cause apparently we were only allowed 1hour.30 minutes in the restaurant."

Parking and Accessibility

Pros:

• "Although it’s a bit out of the way there is plenty of parking so it’s an easy place to drive to and enjoy an evening out."
• "The best part is they have ample of street parking round the back."
• "Free parking available behind the restaurant"
• "Parking is easy as they have their own spacious free carpark"
• "Free private parking also available behind the restaurant"
• "huge car park at the back of the venue always a plus point"
• "Great that there is a car park as well as it is a busy road."

Cons:

• "The waiting area is small and so would advise somewhere where reservations can be made."
• "Parking may be an issue but there is a side road opposite the restaurant which is convenient"
• "Parking is quite a problem. While there is place to park there is only one narrow road for cars to get in or out, making entering and leaving the place at peak times unnecessarily frustrating."
• "Difficult In Terms of Parking Within The Car Park Due To Wet Mud & A One Way System When Entering & Leaving, Causing Inconvenience."