London Dermatology Clinics Reviews Summary

Pricing and Cost

Pros:

• "Fees were explained beforehand and were reasonable."
• "Initially I was told the price will be £245 for the consultation then £295 for the treatment but the £245 will be waived."

Cons:

• "I paid over £2k for something that took them half an hour to do."
• "They charge 250 for the consultation (non-refundable if you don't go ahead) and then prices seem to start at 1k for any minor surgery."
• "I was quoted a price over the phone for a mole removal and biopsy of the mole (£295). AFTER my consultation I was sent into a separate room in which a woman whipped out a book of prices and quoted me £899 for a mole removal and made sure I understood I also owed £249 for the consultation."

Wait Times and Efficiency

Pros:

• "Same day appointment and treatment. It was really amazing."

Cons:

• "The wait time here is crazy. We waited almost 45 minutes after our actual appointment time to see the doctor."
• "Waited for one hour more than my allocated appointment time."

Customer Service

Pros:

• "The customer service was excellent and very friendly and helpful."

Cons:

• "Now 3 weeks has passed with no follow-up whatsoever."
• "They keep on saying that the line is busy. And all they can do is 'pass it on'."
• "They just want money."

Professionalism

Pros:

• "The professionalism was fantastic and yet they cater to you as an individual and treat you with absolute care."

Cons:

• "The most rubbish and unprofessional clinic I have ever seen in Harley street!"
• "I am disgusted with this clinic's professionalism."

Clinical Outcomes and Treatments

Pros:

• "The treatment was brilliant."
• "The dermatologist I saw provided excellent results, leaving me highly satisfied with my overall experience."

Cons:

• "The doctor didn’t ask me what the problem she just wrote something down quickly without asking anything."
• "Not only did they deceive me regarding cost, they didn’t dress the wound well."

Communication and Transparency

Pros:

• "They completely explained the procedure which may I add was pain-free and fast."

Cons:

• "Despite I waited a month for a reply."
• "They have lack of communication and they mislead patients about the prices of their treatments."

Staff Attitude

Pros:

• "The staff were amazing and really put me at ease."
• "The receptionist was particularly supportive during my anxiety about the procedure."

Cons:

• "The staff were rude and had an attitude problem."
• "Staff were very rude on the phone when I tried to query the bill."

Booking and Administration

Pros:

• "Booking an appointment was straightforward and easy."
• "It was simple to book an appointment online."

Cons:

• "My appointment was canceled twice."
• "They messed up my booking, causing inconvenience."

Facilities and Environment

Pros:

• "The clinic was clean and had a relaxing atmosphere."
• "The facilities were state-of-the-art and I felt comfortable throughout my visit."

Cons:

• "The facilities are a bit old and could use some refurbishing."
• "The clinic seemed understaffed for the number of patients waiting."

Privacy and Confidentiality

Pros:

• "They maintain a high degree of confidentiality."

Cons:

• "My personal details were discussed within earshot of other patients."

Aftercare and Follow-Up

Pros:

• "The aftercare instructions were thorough and clear."

Cons:

• "I've received no aftercare information or follow-up."
• "They promised a follow-up call which never happened."