Address: 119 Stonesby Ave, Leicester, LE2 6TY, United Kingdom
Phone: +441162440404
Rating: 4.7
based on 187 reviews.
Cost and Value
Pros:
"Carried out a major service on my Audi at over half the price of the dealer."
"Service and repairs came to a fair price."
"Most importantly saved me a massive massive ££ bill of having to replace for new callipers by being able to sort them out too at no extra cost."
"Audi repairs at none Audi prices! Whats not to like?"
"Pads and Absorbers replaced and fitted on the day at a FRACTION of the cost of a main Audi Dealer."
"The quote was about 50% less than the main Audi dealer from whom the car was purchased."
"Very reasonable in terms of costs compared to main dealers."
Cons:
"Their pricing is vague. The numbers given to me were minus VAT."
"In total charged 795.44 GBP for 2 hr diagnosis, 7 hrs labour... and new sensor."
"I was disappointed, especially when I found out how much it would cost me."
"It’s evident they’ve charged me but clearly NOT done a great job."
"The price quoted paid was not cheap but reasonable."
"The oil mentioned in their Groupon deal will barely ever be the oil you need so that'll cost you an extra £25."
"Friendly and knowledgable, but in my opinion not great value for money."
Customer Service
Pros:
"Very professional and courteous."
"Communication is straightforward and timely."
"Really friendly and helpful staff, explained work and showed reason why, checked price before work carried out and excellent value."
"The staff are always helpful and friendly."
"Staff go above and beyond to help. Very friendly."
"The staff are really friendly and willing to help all the time."
"Great communication between the customer and the business."
Cons:
"I wouldn’t recommend Chapmans to anyone. Stay clear of this place and keep driving on…"
"They suggested that I'd been completely 'taken advantage of' by Chapmans."
"Avoid this garage, go to your closest Council MOT centre."
"He said abruptly, no £50! Also I pulled out my card to pay. He said 'We have two signs here telling you card machines not working!! Cash or bank transfer only.'"
"Sort your attitude out and treat every customer with respect."
"I went back to talk about the issue and they denied from the beginning that there is a fault in their work without even checking."
"I feel robbed and will definitely not use the garage again nor recommend it!!."
Quality of Work
Pros:
"The work (to my unskilled eye) is very professional and I wouldn't hesitate to use them again."
"Andy at Chapmans Audi Specialist found the major issue in about an hour... it was a big relief to drive away before the end of the day not only with the E brake issue fixed, but all the other electrical problems solved too."
"When I drove my car away she sounded and felt like a new car."
"Electrical failure of hazards, indicators and brake lights on my Transporter quickly solved via excellent diagnosis."
"The service was equivalent if not better than I have experienced when using Audi main dealers."
"They did an ABS module on my Audi A3 for a third of the price the main dealer wanted."
"Chapmans diagnosed and fitted the new part and fixed the self leveling lighting fault quickly and it works fine now."
Cons:
"Felt I was being ripped off but needed my car so agreed to what they said was necessary."
"The clutch failed after 4 days because it wasn't fitted correctly."
"It’s evident they’ve charged me but clearly NOT done a great job."
"Chapmans carried out a gearbox service on my A4. 1 year later I went to Audi Leicester for a gearbox service as Audi Leicester had an offer on (£200) only to be sent a video by them of an oil drenched gearbox housing."
"The lambda sensor was not new and not Audi (was it even replaced 7 weeks ago?)."
"Pretty pathetic, donot go for their Groupon deal they are rip offs will always with the excuse that the oil mentioned on the deal is different than the one in your car."
"The car could have set on fire or the clutch could have completely undone and killed my wife and children."
Professionalism
Pros:
"Very professional staff and extremely friendly."
"I've had a fault on my Audi for a couple of years & taken it to various so called Vw Audi specialists in Leicester with no joy, other than to try expensive parts & see. I took it to chapmans this month and they diagnosed my audi by using an oscilloscope to check wave patterns on the injectors and Adam traced a fault straight away as number three injector."
"They wont touch anything unless they have your permission."
"Andy and Adam were both knowledgeable, professional and did a great job on the car."
"Exceptional customer service! I am not well versed in car mechanics but Adam took the time to explain the issues and the options I had."
"These guys went over & above in terms of assisting me with a specialist problem, even though it involved them liaising extensively with another dealership."
"Took my S4 here recently for diagnostics and repair, excellent service, was kept informed of all work being carried out and any work that was required."
Cons:
"Avoid this garage, the groupon deal really isn't worth it in the long run unless you have a very new car with literally no problems."
"AVOID!!! overpriced sloppy and unexperienced staff."
"Called to book my Audi in for oil service and inspection.couldn't give me a quote had to call me back took hour and half then the quote was well over double what Lion garage Audi specialist quoted."
"overpriced sloppy and unexperienced staff."
"Described that my issue with my car could cost thousands couldn't give me any prices for jobs."
"Not impressed and will NOT recommend."
"I went back to talk about the issue and they denied from the beginning that there is a fault in their work without even checking."