Matchmoor Riding Centre Reviews Summary

Staff and Instructors

Pros:

• "The staff were friendly and extremely hard working."
• "The staff were fantastic and made us both feel at ease instantly."
• "Excellent teacher and very friendly staff and horses."
• "The staff are so helpful & friendly."
• "The instructor was brilliant. She was knowledgeable, friendly and encouraging."
• "Everyone is so friendly and welcoming, Andy is a real credit to the place."
• "Katie is one of the friendliest staff and my kids had her on their first hack and made it unforgettable for them both."

Cons:

• "Never have I ever had anyone speak to me the way they had."
• "I was abruptly and rudely spoken to over the phone in regards to my booking."
• "The lady in the office was very rude and there is no system within the stables."
• "Would never go back or recommend this place."
• "The children enjoyed it but I found the staff not very welcoming with the children."
• "I tried emailing them, twice and they did not respond."
• "Both manager and worker laughed in my face over the phone and we're very unapologetic about the situation."

Horses and Riding Experience

Pros:

• "The horses were also quite placid and were not bothered by the traffic."
• "The views are stunning and the horses are gentle and very well cared for."
• "The stables themselves were freshly mucked out and food and water was freshly available."
• "We had a wonderful trek around Rivington, my daughter and I, the ponies were lovely and well behaved."
• "The horses looked very well cared for and the staff were amazing!"
• "The horses here are so beautiful, well looked after and healthy."
• "Horses all seemed happy and healthy just happily wandering around free."

Cons:

• "The horses here are clearly not well mentally and physically, there never clean and depressed the staff there abuse the horses they hit them with twigs."
• "His horse was clearly inexperienced and not ready to lead a hack yet he brought him out anyway."
• "The horses are depressed and are never cleaned, crammed in together in the stables."
• "Horses don't look cared for."
• "I think that the horses are just over used and abused, they use them for money and don't look at the welfare of the horses."
• "Comments have been made that the horses are neglected so spook easily which I agree with."
• "These horses were in a state cuts all over there’s body’s, matted in mud, haven’t been brushed or washed in years."

Value and Accessibility

Pros:

• "Their prices are half those of most riding stables so it you want fancy then be prepared to pay for it."
• "This place makes horse riding accessible to everyone."
• "It was fantastic value for the nearly 2 hrs we spent there."
• "A hack is approx 12pound and worth every penny."

Cons:

• "It was a nightmare trying to get through to book."
• "This company has been paid thousands of pounds for Groupon riding experiences which have to be used in a fairly short time."
• "Lost one voucher and now on the brink of losing another."
• "They do not answer the telephone."
• "Booked the offer through Groupon. Rang every day for the past week minimum 3 times per day at varying times. No answer machine to leave the message as stated."
• "Booked through Groupon last year, paid £28. My daughter phoned and phoned to try and book us in, no one answered."
• "Booked a voucher online to use here and could never get through to them to book a slot."