Royal Steering Wheels Reviews Summary

Service Quality and Efficiency

Pros:

• "Very fast and efficient service from the guys and great communication!!!"
• "Both times the services has been perfect."
• "The whole process was quick and easy too, with continuous updates throughout."
• "The exchange option works brilliantly and is pretty seamless."
• "The customer service is awesome, happy to answer any questions."
• "Great service, staff quick to answer emails and very polite."
• "Fantastic service throughout, went for the exchange option which was really easy."
• "Absolutely marvellous job on my steering wheel."

Cons:

• "Unfortunately, my experience with Royal Steering Wheels hasn't been good at all."
• "Quality is subjective, so I have attached a picture of the re-trimmed wheel I received."
• "Communication can be difficult at times but these guys are Just super busy because they are the best at what they do, so it’s a small trade off for a top quality job!"

Product Quality and Workmanship

Pros:

• "Very impressed with the quality and workmanship of these guys!!"
• "Still looks brand new thanks to quality materials and craftsmanship."
• "Great qaulity products used and great workmanship really finnishes of the cars interior."
• "The quality is better than OEM!"
• "The finished product is at least as good as the factory wheel."
• "I found the quality of work to be absolutely top notch and the price was very reasonable."
• "The quality and attention to detail is top drawer and I can't fault anything with the new wheel."
• "The overall look and feel of the wheel is lovely."

Cons:

• "When I received the wheel I had a few problems with the finish."
• "I cover approximately 1000 miles per month... started to notice some premature signs of wear."
• "Another flaw... is an inconsistency with the perforations in the perforated leather."

Customer Support and Communication

Pros:

• "Purchase went smoothly from start to finish."
• "I had minor issues with the second wheel but after just one phone call I was booked back in to have it sorted, no questions asked."
• "All costing are told upfront and never felt pushed to purchase anything."
• "Friendly and helpful staff who will ensure the specification is exactly correct."
• "Excellent work & service. Wouldn't hesitate to recommend their service."
• "Royal Steering Wheels (RSW) were recommended to me by a friend... very pleased with the price."
• "Absolutely first class service once again from Jack and the team at Royal steering wheels."
• "Great options for customisation, super friendly, unbelievable finish."

Cons:

• "The response I received was of a very accusatory nature implying that I must have caused this myself."
• "I queried the stitching around the bottom spoke, to me it looks like it was stitched by 2 different people or using 2 different techniques."
• "Some of my emails were slightly slow to be responded to but always got a reply, a sign of a busy company perhaps."