Kinleigh Folkard & Hayward Highgate Estate Agents Reviews Summary

Customer Service

Pros:

• "Hanan, with whom I had most contact, helped me throughout and enabled everything to go through as smoothly as possible."
• "I am delighted with the service received, Matt was basically on the call with me every day/every second day and if not in, his colleagues stepped in."
• "Our estate agent Samara was incredibly helpful, supportive, and available throughout the whole process."
• "Chris Taylor was a wonderful support in helping me to find a property."
• "Bradley and all the team @KFH were customer service stars! They responded quickly to queries and were always prompt in returning calls."
• "James Hillier went above and beyond his duties and really helped us throughout the entire process."
• "Samantha or James always responded very quickly to my questions and offered a great deal of invaluable support."

Cons:

• "Throughout the whole process we were completely left in the dark."
• "We still have yet to hear for KFH about how they are going to make this better. We are really disappointed."
• "Before we moved in the property was vacant and we raised these issues with them WEEKS in advance of us moving in- they had plenty of time to organise for work to be done and it just wasn't."
• "Burst pipe nearly flooded the entire building - no response or help for 3 days as living room flooded."
• "We ended up signing the contract 2 days before we were due to move in, leaving us no time to plan or organise our move."
• "They put automatic emails that they will come back to the office on 13th February but we have 13th March, how useless? they don't even know what date we have."
• "They were unresponsive and vague, they never called back when they said they would and rarely gave straight answers."

Professionalism

Pros:

• "A blend of professionalism and friendliness shown by their staff assured me that my property was in the best hands."
• "Our sale was handled by Sam and Shaun, who were very professional as well as reassuring in the rockier moments."
• "His professionalism has been exemplary."
• "Charmain Alexander was incredibly professional, efficient and helpful, and the whole process was really smooth."
• "Shaun Cunningham and Carlton Ruth were incredibly professional, helpful and patient."
• "Chris's knowledge of our building was extremely impressive and I would highly recommend his services to anyone looking to buy or sell a house; he worked tirelessly on our behalf."
• "He is highly professional, a great communicator and someone who evokes complete trust."

Cons:

• "We rented a flat in Archway through KFH for about a year. While most of our issues came from a landlady who tried to rip us off our deposit, KFH weren't much help either."
• "However, the negatives were that we felt that the flat was overvalued by KFH which potentially slowed down the sale, and during a viewing some items were broken - and we felt this could have been dealt with better by KFH."
• "They deferred all decision making to the landlady making themselves no more than a cumbersome middleman."
• "Now we have mice in the flat, 1st floor and the pest control said we will always have mice as there are holes in the walls that he cannot reach."
• "We had to clean everything ourselves the day we moved in, and now we are unable to unpack as we have to deal with contractors coming for multiple days to fix ceilings and light fittings while we both work from home."
• "No washing machine for a month, repeatedly asked for repair, poor communication."
• "They solved these issues after 2 months after we were sending to them constantly emails."

Efficiency

Pros:

• "They rented the flat to a wonderful professional couple in a matter of days."
• "Bianca Marchini helped me find a perfect flat to rent and I received the keys in just 3 days after the viewing."
• "A very positive experience end-to-end!"
• "We managed to arrange a number of viewings in a short period of time, and once we decided to make an offer for a property, Bianca Marchini was very helpful, and always responded to our questions promptly."
• "We received an offer quickly."
• "We secured a buyer within less than two weeks from the time we put our property up for sale at a price very close to the asking price."
• "Overall, it took us less than 3 months to complete the sale of our house, which we are pleased with considering the current situation with Covid-19."

Cons:

• "worst experience ever. We moved in the house in December and now we are 3 months in this house."
• "The process was still very slow, (probably not because of anyone at KFH.)"
• "Overall - unreliable and slow when you need help the most."