McDonald's Reviews Summary

Service

Pros:

• "We are always using drive in. Never wait longer than few minutes. Staff here very helpful to explain menu from this fast food company and always advise you to make sure you have a right choice."
• "Tends to be very busy but I've noticed recently the drive thru people are always very attentive and do an amazing job multitasking whilst providing friendly service in a genuine, positive manner."
• "Great fast service friendly staff especially Paul working out in the restaurant really on the ball cleaning and organising thoroughly."
• "Staff here are amazing, they bring your food to you while you wait in the comfort of your car."
• "It runs like a well oiled machine this one. It’s very busy but the staff are all on the ball and I’d say its very well managed."
• "Quick service, all surfaces being wiped down in customer area with sanitiser, ordered on screen, table service which is great when you have disabled or elderly, vulnerable people with you, food was hot and fresh, friendly helpful staff."
• "Great service, friendly and welcoming staff."

Cons:

• "Dirty tables and bins overflowing. The restaurant's not busy, we're the only people waiting, but a long time to be served."
• "Wish I hadn't...!! Really slow service(not buzy!), yet 5 staff on breaks...?!"
• "Used to be a good Macdonald but not now. When you go there they never have ice-cream milkshakes ice fizzy drinks are always flat."
• "Despite pre ordering on the app for collection at the drive thru we had numerous issues."
• "I have to say the bad experience I had today, Start at drive through the worker rushed me asking for the order for 5 people in the car so not easy to tell in a few seconds what we wanted to eat."
• "Service was shockingly slow for a fast food establishment."
• "Not good staff that took our drive through order were rude and unhelpful, when requesting specific dietary needs."

Cleanliness

Pros:

• "Clean restaurant, freshly prepared food."
• "Sometimes it's clean"

Cons:

• "Arrived here Sunday 3rd June 2022 morning with my son for breakfast not busy only one other customer in the restaurant with a lot of staff milling around. Very disappointed as we placed the order noticed how unclean the restaurant was from the screen you order form to the tables and floor."
• "Dirty floors and the food was wrong."
• "Food and service fine but place looks a right mess."

Food Quality

Pros:

• "We have Macdonald's once every 2 weeks, and we had the Philly cheese stack, had it a few times from different stores! But the one we got from here was the best burger I've had in ages!! Was spot on!!"
• "The food is always fresh and more importantly warm."
• "Food however was good and hot."

Cons:

• "They always get something wrong or forget to give you something."
• "My friend got served raw chicken and she hadn't realized it was raw till I pointed it out... she went up to complain but the employee said it was bitten in half and got their manager saying she couldn't get a refund."
• "The food is regularly poor here."
• "Food ok but every time we go there on a Saturday lunchtime there are no milkshakes!"
• "Really disappointed tonight. Both of our burgers were cold and dry."