Lakeside Shopping Centre Reviews Summary

Shopping Experience

Pros:

• "It's a great shopping centre. It's very large and I got lost a couple if times."
• "Good selection of eateries arranged in a food court style."
• "Plenty of shops with a very pleasant atmosphere and comfortable environment."
• "Really good selection of shops."
• "A big shopping centre with a very large amount of shops."
• "The shopping centre has plenty to offer for all, with a mixed variety of shops."
• "Great shopping centre with plenty to see and do."

Cons:

• "It's well past its heyday and is slowly being taken over by pound shops and savers."
• "Shopping centre huge and scary and very busy."
• "The only place we had to que was Mark's and Spencers, as only had two staff on tills so decided to leave."
• "Additionally, I found that some of the stores lacked the variety and selection I was hoping for."
• "There are so many boarded up empty shops that it's a little depressing."
• "Not what it used to be. Really gone down hill over the years with the departure of large department stores."
• "However the amount of vacant units says a lot about what this place used to be."

Parking

Pros:

• "Lots of parking availability and extra care taken for the elderly and or disabled people's."
• "Parking is free and plenty of it."
• "The car parks are vast and free (somewhat of a relic in todays pay-for-parking era!)."
• "Plenty of free parking."
• "Parking is free without time limit (during the day)."
• "Free parking which was nice and covered up too."
• "Parking is good (and free)."

Cons:

• "Beware, finding a parking spot in the afternoon during weekends can be a nightmare."
• "Parking can be chaotic, tricky and tight in places."
• "However, it was difficult to find a disability space."
• "Never seems to be enough parking spaces though, and I find that people park in disability bays with no badge."
• "However, it was very difficult to find parking on Sunday afternoon. Had to round and round to get parking space."
• "Parking is a little bit of an issue."
• "The parking lot is very big but still gets full on weekends."

Facilities & Cleanliness

Pros:

• "You can even go boating on the lake, which is a nice addition."
• "Place very clean and tidy."
• "Toilets are clean."
• "Its all kept spotlessly clean."
• "Food court is very good with a fair amount of seating all regularly cleaned."
• "The building is clean and well-maintained with amenities such as toilets and disabled access."
• "The center is clean and well-maintained, with plenty of seating and restrooms available throughout."

Cons:

• "Winter wonderland seemed a little small."
• "Indoor food court likewise. Dirty with discarded food and wrappers left on tables and on the floor."
• "Ladys toilet were also very bad. One of the sink was full of pop corn as well."
• "Toilets are not clean and ventilation is very poor."
• "But downstairs toilets by cafe nero are awful."
• "Once we enter to the cinema room to watch Bullet Train with Brad Pitt, the floor was cover in pop corn, and the seats we meant to be sitting dirty as hell as well."
• "The food hall on the top floor is okay but seating does get packed and not everyone uses the bins or cleans up after themselves."

Customer Service

Pros:

• "We had asked for help during the visit and it was nice to be helped in a mannered method."
• "General staff are friendly and approachable if you need their help too."
• "Staff are friendly and willing to answer questions."
• "Was served by aisak: immaculate service: very friendly and polite."
• "Staff friendly and very helpful."
• "The shops I called into were very helpful in everything I needed."
• "The customer service was good."

Cons:

• "The only thing I was shocked at was the price of food at the middle of walk way places a ham and cheese toasty with cup of coffee £10."
• "We went to the cinema and we waited over 20 minutes to pay for two bottles of water and a ice blast."
• "It was the staff really slow, Wrong attitude to be facing customers. No energy at all at work."
• "One woman at till was very rude."
• "Went to several clothing shops and not one sales person approached me."
• "The only negative experience was the Bubbleology tea: I love bubble tea, so for 3 times I bought it from here, and for 3 times I was extremely sick."
• "Security was not concerned at all."

Accessibility

Pros:

• "Easier commute via C2C if travelling by local transport."
• "The centre is easily accessible by public transport and car, with free parking available for drivers."
• "It's accessible by train and bus or you could drive."
• "Centre can be visited via the M25 or A13."
• "Easy in easy out. Great location."
• "The shopping center has indoor and outdoor parking with wheelchair access."
• "Amazing shopping Centre, free parking, Tesla super chargers station with plenty of space."

Cons:

• "Finding your way around can be a bit tricky as the signage could be clearer."
• "The parking was hard to find on some levels but some are easier to find parking we found it not difficult nor easy."
• "The lack of lifts in the shopping centre is disappointing."
• "A lack of EV charging only a few points but are expensive, should be free charging for 7kwh."
• "The only sad thing is that not many people were wearing masks and in a pandemic they should be worn."
• "The signs on the doors forbidding dogs are tiny - and are obsucred when the door automatically opens as you approach it."
• "Not directions to go, not maps at all."