Big Motoring World Peterborough - Fengate | Car Sales | Used Cars Dealership Reviews Summary

Showroom Experience

Pros:

• "On arrival, we were visibly impressed with the clean and well stocked showroom."
• "Jacob was absolutely amazing, brilliant balance with his approach, very easy to get on with."
• "Wow, what an experience to purchase a new car for me, from the moment I phoned to reserve the Kuga Vignale."

Cons:

• "Total disconnect between customer and service. We wanted to look at a model which was new to us but were questioned thoroughly before getting to view."
• "Drove an hour to be told its 'appointment only' nothing stated on website."

Customer Service

Pros:

• "Louis covered all aspects of the vehicle of our choice and after a test drive, we were satisfied with our decision."
• "Nathalie through the entire purchase. She was fast to answer all my questions and helped out as much as she could."
• "Cameron however was an absolute gentleman throughout and we had a good experience with him."

Cons:

• "After a terrible salesman experience at a different branch, Louie & Natalia were great!"
• "If you are a sheep waiting to be led to the slaughter of a high pressure sale, this is the place for you."
• "Selling team very pushy. Few cars inside building looks fine and clean, cars outside not so good."

Car Condition and Readiness

Pros:

• "I can say without doubt that the car was clean inside and outside."
• "The cars they sell are great. But the people here act like the typical sleazy used car salespeople."

Cons:

• "We turned up, and the car was back on the forecourt, not valeted or buffed."
• "However, this was pretty significant, and they were not willing to help us with this either fixing it or helping with the financial side."
• "However, on the second attempt after much complaining Monica and Paul in Fengate got me booked in and looked after me very well."

Financial Aspects and Policies

Pros:

• "Miranda was our salesperson and guided us through the process - she was absolutely fantastic and not at all pushy."

Cons:

• "We didn’t buy a car in the end because we couldn’t get to the right numbers due to the non-negotiable £300 admin fee + external finance fee of £350."
• "Avoid at all costs. We arrived at the dealership with an appointment for a car that we put a deposit down on only to be told that the car was not available due to a fault on the car."
• "Classic example of a big company that doesn't care about cars or customers, they couldn't be more useless even if they tried."