SmartLegal Reviews Summary

Communication and Updates

Pros:

• "She has been very efficient and always updated every step from the start."
• "Always keeping us in the loop with regular updates and available for a quick call if necessary."
• "A complex (non-standard) process was dealt with in fantastic fashion. Always keeping us updated and in the loop."
• "The online portal has a good indication of what stage of the process you purchase is on."
• "I would highly recommend Smart Legal for conveyancing in what is a minefield of often very poor solicitor services."
• "Our conveyancer, Lakshmi, professionally handled the transaction and patiently guided me throughout the process."
• "We were swiftly assigned to Aisha Sahadevan as our solicitor handling both our sale and purchase. Responses throughout exceeded expectations too."
• "Smart Legal held our side together and got me over the finish line."

Cons:

• "This caused us a lot of aggro and a delay in move."
• "I ended my home buying process with Salman, who in my view gave a 5* service by being responsive, clear in his communication."
• "I had to seek assistance from a third party solicitor simply to help decipher the utter drivel they were telling or, indeed, not telling us."
• "All of a sudden, no regular updates. Very late responses to emails."

Professionalism and Efficiency

Pros:

• "Lakshmi made our dream house come to us very soon by her brilliant work."
• "We got through conveyancing in a little over 2 months."
• "Nikhil was fantastic and professional throughout what was a complicated process."
• "Aisha delivered fantastic service with my property purchase last year."
• "Sabrina was a great help with both our flat sale and house purchase."
• "The professionalism of Rofique and knowledge of dealing with leasehold is fantastic."
• "They were on it. Human, practical and most of all, responsive and quick."

Cons:

• "I knew the final bill would be higher, however didn't expect it to nearly triple the original quote due to pricey additional fees!"
• "I am sympathetic to whatever the reason an individual suddenly has to leave work but this is the second time this has happened."
• "I would not advise anybody to go with this firm, incompetent and rude individuals."
• "Avoid using this firm they robbed me off my money i was buying a flat and was using them as my solicitor did not complete my work but Rafique charged me the full fee."

Client Support and Care

Pros:

• "Absolutely amazing service!!!! Lakshmi and her team goes above and beyond during my house purchase process."
• "Sabrina from Smart Legal helped sell my house ... they were on it. Human, practical and most of all, responsive and quick."
• "The friendly service and willingness to explain things either by e-mail or by phone was very reassuring."
• "Kefra did a wonderful job acting for us on our flat sale in London."

Cons:

• "Smart Legal FORGOT to process our deed of covenant and notice of transfer appropriately."
• "The sellers solicitors explicitly noted how incompetent Smart Legal were."
• "Avoid using this firm they robbed me off my money."
• "I received an excellent service from Smart Legal. Sabrina was professional, approachable and readily available."