South Manchester Credit Union Reviews Summary

Customer Service

Pros:

• "Emily was so lovely, she helped me with ease especially knowing I have a disability so it’s very much appreciated."
• "Amiee you are awesome and there is not enough gratitude that I can express to you for everything you and the SMC have done for me today in my hour of need."
• "I have been using South Manchester Credit Union (SMCU) for just over 8 years for savings and loans, and have always found the service amazing."
• "All the staff I've encountered over the years have been friendly and approachable."
• "The team are so friendly, they have really helped me from moving out independently to simply enjoying life a little with a holiday."
• "Thank you to all at Union Credit 💐."
• "I’ve been with Credit Union for over 20years, they have Always been so helpful and supportive."
• "Can't say enough nice things about SMCU. The staff are very professional, polite and approachable."

Cons:

• "More chance of raising the dead than contacting these people. Offices closed, they do not answer the phone, don't reply to email."
• "Used to advise everyone how great this place was, OMG utter nightmare to get through to any one on the phone been trying for nearly a week."
• "Well what can I say Credit union is been the best thing that happen to me so much I don't have to worry about birthday's or Christmas 🤶 sometimes in life is good to have someone to listening to you that's what make the Union and the Staff so Special Co's they listen. God Bless."

Loan and Savings Services

Pros:

• "The first credit union to actually help and support."
• "I've been saving a regular amount with SMCU for twelve years."
• "They have an exceptional team that consistently offers support and efficiently aids in the loan application process."
• "Aimee was great at giving me advice on what loans I can get or to help with my current situation."
• "They have helped so many in less fortunate financial situations and do their jobs with empathy and are real stars."
• "I have been a member for almost 14 years now and highly recommend the credit union. As a single parent of 4 it enables me to save for holidays and other luxuries that otherwise I may not have managed."
• "I have been using South Manchester credit union for a number of years now and each time the process of applying is very easy. Nivo app is fantastic and easy to use."
• "This is the most helpful place to go for people in need."

Cons:

• "Paid in to them every month for years, thinking they'd be there if I needed them, how wrong was I."

Accessibility and Communication

Pros:

• "NIvo is such a great way to communicate with the Credit Union."
• "Love the nivo app makes everything so much easier!"
• "I love to communicate through there app Nivo, very easy to use, and can also upload documents etc very securely."
• "Absolutely brilliant! Staff are so helpful, friendly and hardworking."
• "I would recommend downloading the Nivo App. Always get quick reply and easy to use."
• "The Nivo app is very good and any messages are answered swiftly."
• "Fantastic customer service, I message them on the Nivo app and they get back to me within the hour sometimes within minutes."
• "The use of the digital app to send and sign documents, upload, correspond with customers and update them is a welcome development."

Cons:

• "More chance of raising the dead than contacting these people. Offices closed, they do not answer the phone, don't reply to email, link for appointment links to a smartphone app download, which is not compatible with pc/laptop or my slightly old phone."
• "Used to advise everyone how great this place was, OMG utter nightmare to get through to any one on the phone been trying for nearly a week, also messaged in the nivo app."