Richer Sounds, Cambridge Reviews Summary

Customer Service

Pros:

• "After having it installed he made a home visit to ensure we had set it up correctly and were getting the best from our purchase."
• "The assistant Paul was extremely helpful no messing around knows his stuff trust worthy."
• "Very happy with my Sonos wireless system from Richer Sounds Cambridge, at a lower price than I could find anywhere else."
• "I would 100% recommend Richer Sounds and in particular the Cambridge store, for outstanding service and best price."
• "Great friendly and helpful service and aftercare, unlike other stores where they wash their hands of you after the sale."
• "The Hills Road Richer Sound team are a class act. Brilliant and genuine customer service backed up with fantastic product knowledge."
• "Received absolutely brilliant service from Hunter."

Cons:

• "Very poor. Phoned up for an online offer also apparently available in store, told it was ended."
• "Dave the sales assistant was rude in helpful laughed @ me felt let down by this."
• "Place was a right tip, boxes everywhere, people queuing and waiting around with no offer of help."
• "We waited for over half an hour before any of the store personnel showed an interest in us."
• "However, when phoning to deal with this is where my experience leads to the two star review."
• "The in store 'mistake' isn't my issue, when the business is supposed to focus on aftersales I really feel that there is a lot of room for improvement here unfortunately."
• "The manager Will seemed aloof and condescending far from the good things I had heard of the place."

Product Quality and Selection

Pros:

• "They stock the best equipment verified by some What HiFi reviews I've looked at; so you can't really go wrong especially when combined with their specialist advice."
• "I am now a proud owner of a very good TV with all the bells and whistles and 6 years free warranty!"
• "Got some nice HiFi gear from them including some much loved Elac B6 speakers."
• "The sound quality of the mu-so Qb is well balanced, warm deep bass with no harshness in treble, a midrange with good definition."
• "The receiver drives my 5.1 setup beautifully and the sound comes out powerful and undistorted."
• "Absolutely amazing customer service. Really happy with pioneer amp and monitor audio speakers purchased from Cambridge store."
• "This one works perfectly and is a great unit."

Cons:

• "The advertised free speaker didn't turn up, but less than two weeks later, again helpful Paul, called me (!) to say they would send a better than equivalent speaker."
• "Unfortunately it shortly transpired that the unit had an intermittent fault: sometimes the picture would disappear."
• "The demo definitely didn't go smoothly, with one of the three candidate speaker sets missing altogether, and technical issues confounding the staff throughout."
• "No tv’s bigger than 55” on display couldn’t really demo anything myself."
• "However, no assembly instructions came with TV & two man courier team laid the TV face down to attach base then manhandled it onto TV stand."
• "Instead I was told that there is a 10% restocking fee on my refund and the manager I spoke with really couldn't of been any less interested."
• "UPD: It took a week and a half for my speakers to arrive in a store, ugh. Was perfect before that."

Pricing and Deals

Pros:

• "Ended up buying a new OLED, and managed to secure a discount due to price matching."
• "He was able to provide an incredibly good deal which beat all Black Friday offers on at the time which I was incredibly grateful for."
• "Very pleased with the TV, speaker and service."
• "No hard sell, no extended guarantee rubbish, he even knocked £100 off the price because I missed the Black Friday price by one day because of lockdown."
• "They price-beat a competitor for this package."
• "With his help I settled on the Denon AVRX2600, the newest of the models I was considering, at which point he offered me an open-box unit of the same at a generous discount."
• "Brilliant service by the Cambridge branch.. Andrew was very helpful and even though he unable to price match he still made an offer which I couldn't refuse."

Cons:

• "Took a while and cost me a lot more money but I got there eventually. Great stuff."
• "The in store experience and returns process has led me as you would expect to just buy from an online retailer who deliver faster and provide cheaper."
• "Company let down by one rude employee IS THIS WHAT CAN EXPECT."
• "No one offered to give a hand, more than that, I had to ask other customers to give me way out to leave the shop!"