Rimmers Music Online Reviews Summary

Product Quality

Pros:

• "The new Roland bench style stool is very comfortable and well constructed."
• "Most importantly the keyboard feel and the sound are fantastic."
• "Really pleased with the sound quality, the way the keys feel and the weighted pedals."
• "I love my new Roland F107 piano."
• "The rosewood finish is lovely."
• "It's a beautiful thing. And if you are worried about the Matt finish don't be."
• "Extremely pleased with this guitar that needed a little bit of setting up on arrival but now plays and sounds excellent."
• "This piano weights 55kg so it's quite heavy anyway. But with the packaging it is over 100kg according to the delivery guys."

Cons:

• "Yamaha YDP165 in rosewood delivered next day but is defective in that notes at the top of the keyboard do not 'sound' at all but only 'clunk'."
• "The Roland HP704 digital piano was in good condition but not protected against any damage and the corners are worn."
• "I bought the Yamaha PSR-E373 from Rimmers online store. I have bought from Rimmers music store in Leyland previously and I am very satisfied with the service."
• "The guitar I ordered was in factory packaging, plays and sounds great."
• "The box with the stand in was damaged and parts were sticking out because the box was not big enough and not packed well."
• "The box it came in was battered and ripped when handed to me by the courier."
• "I ordered a Boss CH1 Chorus pedal. I was advised very quickly that my order was being processed and and a delivery date."
• "I ordered a Roland digital piano and accessories. I am extremely pleased with my choice for zoom teaching and my circumstances at home."

Customer Service

Pros:

• "Very good service from Rimmers on the phone when ordering."
• "Customer service was by email only. I was told the missing box might have been dispatched separately."
• "Absolutely fantastic experience ordering from here. Man on the phone was very friendly and knowledgeable."
• "The customer service department have been very helpful and quick to respond on any queries I had."
• "Excellent customer service and very competitively priced!"
• "Although hard to contact, especially during the current pandemic, Rimmer’s music have been very helpful as my order wasn’t so straight forward."
• "I needed a new Boss BRA power supply but did not want a cheap replacement. Rimmers had what was needed and at a better price than the 'cheap' replacements."
• "I have bought guitars from a number of the main retailers and whilst looking for a Gibson acoustic was advised by a friend to try Rimmers."

Cons:

• "I tracked the order through the TNT system and was disturbed to note that the piano had been returned to store 'at the customers request'. This was disappointing."
• "I have just received an email from Rimmers requesting a positive review with the caveat that if there had been a problem, they would rather deal with any issues by email rather than me post a negative review."
• "The piano is fine but delivery was difficult- the courier arrived with the headphones and stool but no piano."
• "I contacted their customer services and sent them a picture of the defect, and they arranged a replacement to be shipped out the very next day."
• "Also unfortunately, Rimmers proved very difficult to contact, so that really didn't help in resolving the mess."
• "Really bad customer service, received my son’s Christmas electric guitar damaged and they don’t want to do a full refund."
• "They are making money out of our pocket and not delivering good customer service."
• "I purchased a Ltd Esp Viper 400 from this store and it was labeled as second hand with minor damage."