The Aqua Grand Cafe Reviews Summary

Food Quality

Pros:

• "The burger was amazing, really tender, juicy and tasty."
• "Tried seafood linguine and that was excellent."
• "The spicy prawn starter was a delight and the steak I had for main was cooked perfectly."
• "Food was excellent, and Aqua were very accommodating to different dietary requirements."
• "Delicious roast rack of pork and all the trimmings, good wine selection and a superb brownie."
• "Portion sizes are insane, quality of the food was amazing and incredible value."
• "The steak was cooked to perfection and was so tender, whilst the lamb was very generous in size and full of flavour!"

Cons:

• "Food was poor. Scallop starter was tiny... Main of seafood linguine also poor, pretty tasteless."
• "The food was overdone / almost burnt and tiny portions compared to the sizing before."
• "The Cod was very over cooked."
• "Probably the worst meal I have had for the money charged."
• "The portions were small and the food nothing special."
• "The food was bland, dry, uninspired and tepid."
• "Tiny scallops for £13."

Service

Pros:

• "Professional and polite staff."
• "The staff were super lovely, we were served by a blonde lady who was amazing."
• "Really nice manager with short blonde hair. Very friendly and had a good chat."
• "The staff were very friendly and attentive. Our drinks were always topped up and the food was really delicious!"
• "Extraordinarily well looked after by the fantastic Ellie and the rest of the team."
• "The staff was exceptional, the food was even more exceptional and we would not hesitate to return."
• "The staff service was amazing and we were made to feel really special."

Cons:

• "Very disappointing. The restaurant ran out of basic pizza products and olives and some chicken dishes as it was the day after Valentine's Day."
• "Near the end of our meal the waitresses started to clear our table and take away the food that we still wanted to eat."
• "The wait for the food was very, very long."
• "Had to wait over an hour for main meals, the meals didn't come out of the kitchen at the same time."
• "However the biggest problem of all was the managers arrogant attitude."
• "Booked for 8 p.m for 5 people. It's 10 past 9, we're still not served."
• "As i presented my voucher he refused to accept it, he said 'this must be a printed copy' despite the fact that the previous member of staff who had now gone home said it was fine."

Ambience

Pros:

• "It is very clean and well organized."
• "The bar area is so pretty."
• "Great atmosphere."
• "There’s pavement outdoor seating..Comfy chairs.."
• "Sat outside in the sun after and a very pleasant server gave us water (not requested) as he didn’t want us to become dehydrated."
• "We stayed for around 3 hours because the atmosphere was also incredibly pleasant."
• "Large space with outdoor seating."

Cons:

• "To summarise this review, if you want to go to a restaurant following the government guidelines on Coronavirus then Aqua is not the place to go at the moment."
• "However, the waiting staff were not wearing masks and seemed to be making no efforts to socially distance."
• "The restaurant staff were not following social distancing rules either, and there were no masks being used."
• "When the waiters or other customers walked between our tables they would be within about 10cm of each of us."
• "The one downside was that electricians were working on the lighting alongside our table."
• "I did not feel welcome in this space, essentially left with little service throughout."
• "Too many staff being efficient they weren’t very efficient."

Value

Pros:

• "All very reasonable, especially for the quality."
• "Prices are reasonable and staff are really friendly and provide great customer service!"
• "It's pricey, but not extortionately so."
• "The food is really tasty."
• "Amazing quality food which is extremely well priced for the standard."
• "Good food and value for money."
• "Found the food to be really good and very well priced."

Cons:

• "Many foods on the menu were off (to save food waste) which means a very limited menu."
• "Not too bad food but expensive."
• "The quality of the food was expensive for what you get."
• "Incredibly out of price."
• "Given that it's pretty pricey, this isn't really good enough."
• "Bill wasn't exactly cheap either as we paid £110 for two people."
• "We got charged full price for cocktails even though there was meant to be an offer."